• Register
  • |
  • Login
  • My Profile
  • Logout
Polycom Logo
Contact Us
Login
Forgot/Reset Password
  • ContentConnect
  • Polycom Pano
  • RealPresence Access Director, Virtual Edition
  • RealPresence Clariti
  • RealPresence Collaboration Server, Virtual Edition
  • RealPresence DMA 7000, Virtual Edition
  • RealPresence Resource Manager, Virtual Edition
  • RealPresence Web Suite
  • All other Polycom Products

  • Cloud Services
    • Polycom Cloud Relay
    • Polycom Device Management Service
      • Polycom Device Management Service for Enterprise
      • Polycom Device Management Service for Service Providers
    • RealAccess Service
    • RealConnect for Office 365
  • Telepresence and Video
    • ATX HD
      • ATX 300
    • CX Series
      • CX7000
      • CX8000
    • Executive Collection
      • Executive Collection Floor Systems
      • Executive Collection Wall Systems
    • HDX Series
      • HDX 4000
      • HDX 6000
      • HDX 7000
      • HDX 8000
      • HDX 9000
      • Ceiling Microphone Array
      • Practitioner Cart HDX Unit
    • Manageability Instrumentation
      • Manageability Instrumentation
    • Microsoft Teams Rooms
    • OTX HD
      • OTX 100
      • OTX 300
    • Polycom Companion
      • Polycom Companion
    • Polycom Content App
    • Polycom MSR Series
    • Polycom Pano
    • Polycom Trio
      • Poly Trio 8300
      • Polycom Trio 8800
      • Polycom Trio 8500
      • Polycom Trio VisualPro
    • PowerCam Presenter
      • PowerCam Presenter
    • PVX
      • PVX
    • QDX 6000
      • QDX 6000
    • RealConnect for Office 365
    • RealPresence Centro
      • RealPresence Centro
    • RealPresence CloudAXIS Suite
      • RealPresence CloudAXIS Suite
    • RealPresence Debut
      • RealPresence Debut
    • RealPresence Desktop
      • RealPresence Desktop
    • RealPresence Group Series
      • Polycom ISDN Gateway
      • RealPresence Group 300/310
      • RealPresence Group 500
      • RealPresence Group 700
      • RealPresence Group Packaged Solutions
    • RealPresence Immersive Studio
      • RealPresence Immersive Studio
    • RealPresence Immersive Studio Flex
      • RealPresence Immersive Studio Flex
    • RealPresence Mobile
      • RealPresence Mobile
    • RealPresence OTX Studio
      • RealPresence OTX Studio
    • RealPresence Ready
      • RealPresence Ready
    • RealPresence Video App SDK
      • RealPresence Video App SDK
    • RPX HD
      • RPX HD 200
      • RPX HD 400
    • Telepresence M100
      • Telepresence m100
    • TPX HD
      • TPX HD 306M
    • V Series
      • V500
      • V700
    • Video Control Application
      • Video Control Application
    • VVX 1500 D
      • VVX 1500 D
    • Zero Touch Provisioning
      • Zero Touch Provisioning
    • Video Test Numbers
    • VSX
      • VSX 3000
      • VSX 5000
      • VSX 6000
      • VSX 7000
      • VSX 7000e
      • VSX 7000s
      • VSX 8000
    • G7500
  • UC Infrastructure
    • Collaboration & Conferencing Platforms
      • RMX 1000
      • RMX 1500
      • RMX 2000
      • RMX 4000
      • RealPresence Collaboration Server 800s
      • RealPresence Collaboration Server (RMX)1800
      • RealPresence Collaboration Server, Virtual Edition
    • ContentConnect
      • ContentConnect
    • Manageability Instrumentation
      • Manageability Instrumentation
    • Management & Scheduling
      • Converged Management Application (CMA) 4000 & 5000
      • Converged Management Application (CMA) Desktop
      • RealPresence Distributed Media Application (DMA)
      • RealPresence Resource Manager
      • RealPresence Video DualManager 400
    • Polycom Workflow Server
      • Polycom Workflow Server
    • RealPresence Clariti
    • RealPresence CloudAXIS Suite
      • RealPresence CloudAXIS Suite
    • RealPresence One
      • RealPresence One
    • RealPresence Platform Director
      • RealPresence Platform Director
    • RealPresence Web Suite
      • RealPresence Web Suite
    • Recording, Streaming & Video Content Management Solutions
    • Security - Firewall Traversal
      • RealPresence Access Director
      • VBP 7301 Series
      • Discontinued VBP Series
    • RealConnect Access Suite
  • Voice
    • Business IP Phones
      • VVX 150
      • VVX 250
      • VVX 350
      • VVX 450
      • VVX EM50 Expansion Module
      • VVX 150 OBi Edition
      • VVX 250 OBi Edition
      • VVX 350 OBi Edition
      • VVX 450 OBi Edition
    • Business Media Phones
      • VVX 101
      • VVX 201
      • VVX 300/310
      • VVX 301/311
      • VVX 400/410
      • VVX 401/411
      • VVX 500
      • VVX 501
      • VVX 600
      • VVX 601
      • VVX 1500
      • VVX 1500 C
      • VVX 1500 D
      • VVX Camera
      • VVX D60
      • VVX Expansion Modules
    • Communicator
      • Communicator C100 for other softphones
      • Communicator C100 for Polycom PVX
      • Communicator C100S for Skype
    • CX Series
      • CX3000
      • CX5000
      • CX5100
      • CX5500
      • CX7000
      • CX8000
      • CX100
      • CX200
      • CX300
      • CX300 R2
      • CX500
      • CX600
      • CX700
    • DECT IP Phones
      • VVX D230
      • VVX D60
    • VoIP Headset Adapter
      • HDA50
    • Polycom Trio
      • Poly Trio 8300
      • Polycom Trio 8500
      • Polycom Trio 8800
      • Polycom Trio VisualPro
    • Polycom UC Software
      • Latest Polycom UC Software Release
      • Polycom Engineering Advisories and Technical Notifications
      • Polycom Profiled UC Software Features
      • Polycom UC Software for Skype for Business Deployments
      • Polycom UC Software Support Center
      • Polycom UC Software: Important Notices
    • QSX
      • QSX
    • SoundPoint
      • SoundPoint Pro SE-220
      • SoundPoint Pro SE-225
    • SoundPoint IP
      • SoundPoint IP 300
      • SoundPoint IP 301
      • SoundPoint IP 320/330
      • SoundPoint IP 321/331
      • SoundPoint IP 335
      • SoundPoint IP 430
      • SoundPoint IP 450
      • SoundPoint IP 500
      • SoundPoint IP 501
      • SoundPoint IP 550
      • SoundPoint IP 560
      • SoundPoint IP 600
      • SoundPoint IP 601
      • SoundPoint IP 650
      • SoundPoint IP 670
      • SoundPoint IP Expansion Module
      • SoundPoint IP Color Attendant Console
      • SoundPoint IP Color Expansion Module
      • SoundPoint IP Backlit Expansion Module
    • SoundStation
      • SoundStation Duo
      • SoundStation2
      • SoundStation2W
      • SoundStation VTX 1000
      • SoundStation2 Avaya 2490
      • SoundStation2 Direct Connect for Nortel
    • SoundStation IP
      • SoundStation Duo
      • SoundStation IP 4000
      • SoundStation IP 5000
      • SoundStation IP 6000
      • SoundStation IP 7000
      • SoundStation IP 7000 Video Integration
    • SoundStructure
      • SoundStructure
    • VoiceStation
      • VoiceStation 100
      • VoiceStation 300
      • VoiceStation 500
    • VoIP Adapters
      • OBi300
      • OBi302
      • OBi312
      • OBi504
      • OBi508
    • Vortex
      • EF2201 Telephone Interface
      • EF2210 Single Channel Acoustic Echo / Noise Canceller
      • EF2211 Single Channel Acoustic Echo / Noise Canceller with Phone Add
      • EF2241 Automatic Mic/Matrix Mixer with Phone Hybrid and Power Amp
      • EF2280 Automatic Mic / Matrix Mixer with Echo and Noise Cancellation
    • VoxBox
    • Zero Touch Provisioning
      • Zero Touch Provisioning
  • Peripherals
    • EagleEye IV USB Camera
    • EagleEye Cube
    • EagleEye Director II
    • EagleEye Mini
    • EagleEye Producer
    • Polycom Studio
  • Strategic Partner Solutions
    • AWS
      • Alexa for Business
      • Amazon Chime
    • BlueJeans
    • BroadSoft
    • HP
    • Microsoft
    • Zoom
      • Zoom Video
      • Zoom Phone
  • Interop Solutions
    • Webex

Polycom Time and Materials (T&M) Spare Parts Policy

Polycom provides a time and materials (T&M) spare parts service to certified partners only. A certified partner, who has been granted RMA rights on Polycom’s support.polycom@polycom.com system, may access the “Repair Pricing” link and obtain a quote. They then must access “My RMA’s” and create a time and materials RMA. This will require the upload of a purchase order in the amount of the quoted price. Partners may also call their local call center for assistance with trouble shooting and RMA requests.

The following terms and conditions apply:

Polycom reserves the right to include or exclude specific spare parts from T&M repair pricing as it deems necessary. End of Life (EOL) products may be excluded from this service two years after being declared End of Sale (EOS). The Polycom T&M service does not provide pricing for license upgrades. Licenses are purchased through Polycom’s standard sales process and/or may be included as part of a service maintenance contract. Polycom, Polycom certified service partners and authorized resellers offer support contracts to meet the needs of your organization. This may include features such as unlimited access to technical support during local business hours, software updates, advance replacement and onsite support.  

While T&M spare parts service offers a solution for a Polycom product that is not covered under a valid support contract, Polycom recommends the purchase of a support contract for all products. A valid support contract gives you peace of mind, and helps maximize your investment with improved uptime and increased usage. It also ensures uninterrupted protection of your collaboration environment through ongoing software upgrades and support.  

Service Programs do not cover any of the following: (i) electrical work external to the Polycom Product; (ii) repair or replacement of damage to or defects in the Polycom Product resulting from causes external to the Polycom Product, including disaster, fire, accident, neglect, misuse, vandalism, water, power surges, lightning, or failure of the installation site to conform to Polycom applicable specifications; or resulting from use of the Polycom Product for other than intended purposes; or use of the Polycom Product with items not provided or approved by Polycom; or resulting from the performance of maintenance or the attempted repair of an item of a Polycom Product by persons other than Polycom employees or persons authorized by Polycom; (iii) furnishing supplies or accessories, or painting or refinishing the Polycom Product; (iv) Services in connection with the relocation of the Polycom Product, or the addition or removal of items of equipment or parts, attachments, features, from or to other devices not furnished by Polycom, including communications devices, video devices, audio devices, networks or links; and (v) Services in connection with computer viruses or conflicts involving software that is not installed or introduced by Polycom

 

Related links:
EOL policy
Repair pricing
RMAs
Pay Per Incident Policy

 


Documents & Software


rss-promo-support-245x138-enus
  • Printer friendly
  • Back to top

© 2019 Polycom, Inc.

  • Site Map
  • Privacy Policy
  • Website Terms of Use
  • Trademarks
  • Contact Us
  • Support Website Assistance