Pay Per Incident

Polycom supports voice, video, and network/cloud products meeting the following criteria:

• Within the active warranty period of your Polycom product (please note, as an end user, warranty support is provided through your supplier)
• Under the coverage of a Polycom – or Partner branded – Support Service contract

If your product does not meet the above criteria, the following options are available to you:

• Access the Polycom Knowledge Base

This option puts extensive Polycom technical tips, release notes, manuals and specifications at your fingertips. All valued customers have complimentary access to this valuable resource library 7/24/365.

• Learn about the benefits of Support Services

Polycom, Polycom Certified Service Partners and Authorized Resellers offer support contracts to meet the needs of your organization. This may include features such as unlimited access to Technical Support during local business hours, software updates, advance replacement and onsite support.

Pay-Per-Incident Pricing

Purchase support for the issue you're experiencing.

The charge for this service puts you in direct contact with Polycom technical experts to work on your issue. Please note that this charge is not inclusive of parts or upgrades should they be required.

Due to the differences in products and their complexities, our Pay-Per-Incident is based on the Polycom product in question. Please be advised you may experience slight differences in process from region to region. The following table summarizes the Pay-Per-Incident fee structure for you. Please note that Pay-Per-Incident does not cover repair costs. In the event a hardware repair or replacement is required, RMA charges may be billed separately