• Register
  • |
  • Login
  • My Profile
  • Logout
Polycom Logo
Contact Us
Login
Forgot/Reset Password
  • ContentConnect
  • Polycom Pano
  • RealPresence Access Director, Virtual Edition
  • RealPresence Clariti
  • RealPresence Collaboration Server, Virtual Edition
  • RealPresence DMA 7000, Virtual Edition
  • RealPresence Resource Manager, Virtual Edition
  • RealPresence Web Suite
  • All other Polycom Products

  • Cloud Services
    • Polycom Cloud Relay
    • Polycom Device Management Service
      • Polycom Device Management Service for Enterprise
      • Polycom Device Management Service for Service Providers
    • RealAccess Service
    • RealConnect for Office 365
  • Telepresence and Video
    • ATX HD
      • ATX 300
    • CX Series
      • CX7000
      • CX8000
    • Executive Collection
      • Executive Collection Floor Systems
      • Executive Collection Wall Systems
    • HDX Series
      • HDX 4000
      • HDX 6000
      • HDX 7000
      • HDX 8000
      • HDX 9000
      • Ceiling Microphone Array
      • Practitioner Cart HDX Unit
    • Manageability Instrumentation
      • Manageability Instrumentation
    • Microsoft Teams Rooms
    • OTX HD
      • OTX 100
      • OTX 300
    • Polycom Companion
      • Polycom Companion
    • Polycom Content App
    • Polycom MSR Series
    • Polycom Pano
    • Polycom Trio
      • Poly Trio 8300
      • Polycom Trio 8800
      • Polycom Trio 8500
      • Polycom Trio VisualPro
    • PowerCam Presenter
      • PowerCam Presenter
    • PVX
      • PVX
    • QDX 6000
      • QDX 6000
    • RealConnect for Office 365
    • RealPresence Centro
      • RealPresence Centro
    • RealPresence CloudAXIS Suite
      • RealPresence CloudAXIS Suite
    • RealPresence Debut
      • RealPresence Debut
    • RealPresence Desktop
      • RealPresence Desktop
    • RealPresence Group Series
      • Polycom ISDN Gateway
      • RealPresence Group 300/310
      • RealPresence Group 500
      • RealPresence Group 700
      • RealPresence Group Packaged Solutions
    • RealPresence Immersive Studio
      • RealPresence Immersive Studio
    • RealPresence Immersive Studio Flex
      • RealPresence Immersive Studio Flex
    • RealPresence Mobile
      • RealPresence Mobile
    • RealPresence OTX Studio
      • RealPresence OTX Studio
    • RealPresence Ready
      • RealPresence Ready
    • RealPresence Video App SDK
      • RealPresence Video App SDK
    • RPX HD
      • RPX HD 200
      • RPX HD 400
    • Telepresence M100
      • Telepresence m100
    • TPX HD
      • TPX HD 306M
    • V Series
      • V500
      • V700
    • Video Control Application
      • Video Control Application
    • VVX 1500 D
      • VVX 1500 D
    • Zero Touch Provisioning
      • Zero Touch Provisioning
    • Video Test Numbers
    • VSX
      • VSX 3000
      • VSX 5000
      • VSX 6000
      • VSX 7000
      • VSX 7000e
      • VSX 7000s
      • VSX 8000
    • G7500
  • UC Infrastructure
    • Collaboration & Conferencing Platforms
      • RMX 1000
      • RMX 1500
      • RMX 2000
      • RMX 4000
      • RealPresence Collaboration Server 800s
      • RealPresence Collaboration Server (RMX)1800
      • RealPresence Collaboration Server, Virtual Edition
    • ContentConnect
      • ContentConnect
    • Manageability Instrumentation
      • Manageability Instrumentation
    • Management & Scheduling
      • Converged Management Application (CMA) 4000 & 5000
      • Converged Management Application (CMA) Desktop
      • RealPresence Distributed Media Application (DMA)
      • RealPresence Resource Manager
      • RealPresence Video DualManager 400
    • Polycom Workflow Server
      • Polycom Workflow Server
    • RealPresence Clariti
    • RealPresence CloudAXIS Suite
      • RealPresence CloudAXIS Suite
    • RealPresence One
      • RealPresence One
    • RealPresence Platform Director
      • RealPresence Platform Director
    • RealPresence Web Suite
      • RealPresence Web Suite
    • Recording, Streaming & Video Content Management Solutions
    • Security - Firewall Traversal
      • RealPresence Access Director
      • VBP 7301 Series
      • Discontinued VBP Series
    • RealConnect Access Suite
  • Voice
    • Business IP Phones
      • VVX 150
      • VVX 250
      • VVX 350
      • VVX 450
      • VVX EM50 Expansion Module
      • VVX 150 OBi Edition
      • VVX 250 OBi Edition
      • VVX 350 OBi Edition
      • VVX 450 OBi Edition
    • Business Media Phones
      • VVX 101
      • VVX 201
      • VVX 300/310
      • VVX 301/311
      • VVX 400/410
      • VVX 401/411
      • VVX 500
      • VVX 501
      • VVX 600
      • VVX 601
      • VVX 1500
      • VVX 1500 C
      • VVX 1500 D
      • VVX Camera
      • VVX D60
      • VVX Expansion Modules
    • Communicator
      • Communicator C100 for other softphones
      • Communicator C100 for Polycom PVX
      • Communicator C100S for Skype
    • CX Series
      • CX3000
      • CX5000
      • CX5100
      • CX5500
      • CX7000
      • CX8000
      • CX100
      • CX200
      • CX300
      • CX300 R2
      • CX500
      • CX600
      • CX700
    • DECT IP Phones
      • VVX D230
      • VVX D60
    • VoIP Headset Adapter
      • HDA50
    • Polycom Trio
      • Poly Trio 8300
      • Polycom Trio 8500
      • Polycom Trio 8800
      • Polycom Trio VisualPro
    • Polycom UC Software
      • Latest Polycom UC Software Release
      • Polycom Engineering Advisories and Technical Notifications
      • Polycom Profiled UC Software Features
      • Polycom UC Software for Skype for Business Deployments
      • Polycom UC Software Support Center
      • Polycom UC Software: Important Notices
    • QSX
      • QSX
    • SoundPoint
      • SoundPoint Pro SE-220
      • SoundPoint Pro SE-225
    • SoundPoint IP
      • SoundPoint IP 300
      • SoundPoint IP 301
      • SoundPoint IP 320/330
      • SoundPoint IP 321/331
      • SoundPoint IP 335
      • SoundPoint IP 430
      • SoundPoint IP 450
      • SoundPoint IP 500
      • SoundPoint IP 501
      • SoundPoint IP 550
      • SoundPoint IP 560
      • SoundPoint IP 600
      • SoundPoint IP 601
      • SoundPoint IP 650
      • SoundPoint IP 670
      • SoundPoint IP Expansion Module
      • SoundPoint IP Color Attendant Console
      • SoundPoint IP Color Expansion Module
      • SoundPoint IP Backlit Expansion Module
    • SoundStation
      • SoundStation Duo
      • SoundStation2
      • SoundStation2W
      • SoundStation VTX 1000
      • SoundStation2 Avaya 2490
      • SoundStation2 Direct Connect for Nortel
    • SoundStation IP
      • SoundStation Duo
      • SoundStation IP 4000
      • SoundStation IP 5000
      • SoundStation IP 6000
      • SoundStation IP 7000
      • SoundStation IP 7000 Video Integration
    • SoundStructure
      • SoundStructure
    • VoiceStation
      • VoiceStation 100
      • VoiceStation 300
      • VoiceStation 500
    • VoIP Adapters
      • OBi300
      • OBi302
      • OBi312
      • OBi504
      • OBi508
    • Vortex
      • EF2201 Telephone Interface
      • EF2210 Single Channel Acoustic Echo / Noise Canceller
      • EF2211 Single Channel Acoustic Echo / Noise Canceller with Phone Add
      • EF2241 Automatic Mic/Matrix Mixer with Phone Hybrid and Power Amp
      • EF2280 Automatic Mic / Matrix Mixer with Echo and Noise Cancellation
    • VoxBox
    • Zero Touch Provisioning
      • Zero Touch Provisioning
  • Peripherals
    • EagleEye IV USB Camera
    • EagleEye Cube
    • EagleEye Director II
    • EagleEye Mini
    • EagleEye Producer
    • Polycom Studio
  • Strategic Partner Solutions
    • AWS
      • Alexa for Business
      • Amazon Chime
    • BlueJeans
    • BroadSoft
    • HP
    • Microsoft
    • Zoom
      • Zoom Video
      • Zoom Phone
  • Interop Solutions
    • Webex

4-Hour Onsite Response Service

Polycom offers an enhanced 4-hour onsite response offering – 24x7x4 – available for the most mission critical customer solution components:

  • RealPresence Platform
  • RealPresence Immersive
  • Advantage
  • Elite Service Offerings

 

 

 

 

The table below provides city locations for stockrooms and if technical on site support is available. All interested sales personnel are requested to contact their Regional Service organization for updates to this information and for assistance with a quote.

Region

Sub-Region

Country

City Location

Parts location Type

On Site Technical Support Available

NA

North America

Canada

Calgary - Alberta

4 Hour

Custom Quote

North America

Canada

Toronto

DC

Yes

North America

Canada

Montreal

4 Hour

RPX Only

North America

USA

Silver Springs, MD

4 Hour

Yes

North America

USA

Atlanta, GA

4 Hour

Custom Quote

North America

USA

Chicago, IL

4 Hour

Custom Quote

North America

USA

Nashville, TN

4 Hour

Custom Quote

North America

USA

Hayward, CA

4 Hour

Yes

North America

USA

Washington, DC

4 Hour

Yes

North America

USA

Parsippany, NJ

Hub

Yes

North America

USA

Reston, VA

4 Hour

Yes

North America

USA

Indianapolis, IN

4 Hour

RPX Only

North America

USA

Miami, FL

4 Hour

Custom Quote

North America

USA

Dallas, TX

4 Hour

Custom Quote

North America

USA

Mount Vernon, OH

4 Hour

RPX Only

CALA

South America

Argentina

Buenos Aires

DC

Custom Quote

South America

Brazil

Sao Paulo

DC

Yes

South America

Brazil

Rio de Janeiro

4 Hour

Yes

South America

Chile

Santiago

DC

Custom Quote

South America

Colombia

Bogota

DC

Custom Quote

South America

Ecuador

Quito

DC

Custom Quote

North America

Mexico

San Luis Potosi

DC

Custom Quote

North America

Mexico

Mexico City

4 Hour

Yes

South America

Bolivia

Santa Cruz

DC

Custom Quote

Central America

Costa Rica

San Jose

DC

Custom Quote

South America

Peru

Lima

DC

Custom Quote

South America

Venezuela

Caracas

DC

Custom Quote

APAC

Australasia

Australia

Melbourne

NBDAM

Custom Quote

Australasia

Australia

Sydney

NBDAM

Custom Quote

Eastern/Central Asia

China

Beijing

NBDAM

Yes

Eastern/Central Asia

China

Shanghai

4 Hour

Yes

Southern Asia

India

Mumbai

4 Hour

Yes

Southern Asia

India

New Delhi

NBDAM

Custom Quote

Southern Europe

Japan

Tokyo

NBDAM

Custom Quote

Eastern Asia

Singapore

Singapore

4 Hour

Yes

Southeast Asia

Hong Kong

Hong Kong

NBDAM

Custom Quote

Eastern Asia

Indonesia

Jakarta

NBDAM

Custom Quote

Southeast Asia

Malaysia

Kuala Lumpur

NBDAM

Custom Quote

Southeast Asia

New Zealand

Auckland

NBDAM

Custom Quote

Australasia

Philippines

Paranaque City

NBDAM

Custom Quote

Eastern Asia

South Korea

Seoul

4 Hour

Custom Quote

Eastern Asia

Taiwan

Taipei

NBDAM

Custom Quote

Southeast Asia

Thailand

Bangkok

NBDAM

Custom Quote

Southeast Asia

Vietnam

Ho Chi Minh

NBDAM

Custom Quote

EMEA

Nothern Europe

Finland

Helsinki

4 Hour

Custom Quote

Western Europe

France

Paris

4 Hour

RPX, OTX

Central Europe

Germany

Berlin

4 Hour

Custom Quote

Central Europe

Germany

Frankfurt

4 Hour

Custom Quote

Southern Europe

Greece

Athens

4 Hour

Custom Quote

Southeastern Europe

Israel

Tel Aviv

DC

Custom Quote

Southern Europe

Italy

Milan

4 Hour

Custom Quote

Southeastern Europe

Morocco

Casablanca

4 Hour

Custom Quote

Nothern Europe

Netherlands

Amsterdam

Hub

Custom Quote

Nothern Europe

Norway

Oslo

4 Hour

Custom Quote

Western Europe

Portugal

Lisbon

4 Hour

Custom Quote

Eastern Europe/Northern Eurasia

Russia

Moscow

DC

Custom Quote

Southern Africa

South Africa

Johannesburg

DC

Custom Quote

Western Europe

Spain

Madrid

4 Hour

Custom Quote

Central Europe

Switzerland

Zurich

4 Hour

Custom Quote

Southeastern Europe

United Arab Emirates

Dubai

4 Hour

Custom Quote

Southeastern Europe

Turkey

Istanbul

4 Hour

Custom Quote

Northern Europe

UK

London

4 Hour

RPX, OTX, RMX, CMA, DMA

Northern Europe

UK

Birmingham

4 Hour

RPX Only

 

Location Type

Description

QTY

HUB

Supports many Countries, Replenishes other depots, collects defectives, ships to repair. Can provide 4 hour support

3

DC

Supports a country, collects defectives, ships to repair, can provide 4 hour support

18

NBDAM

Spports specific customers for four hour or NBD coverage

43

Documents & Software


rss-promo-support-245x138-enus
  • Printer friendly
  • Back to top

© 2019 Polycom, Inc.

  • Site Map
  • Privacy Policy
  • Website Terms of Use
  • Trademarks
  • Contact Us
  • Support Website Assistance