4-Hour Onsite Response Service
Polycom offers an enhanced 4-hour onsite response offering – 24x7x4 – available for the most mission critical customer solution components:
- RealPresence Platform
- RealPresence Immersive
- Advantage
- Elite Service Offerings
The table below provides city locations for stockrooms and if technical on site support is available. All interested sales personnel are requested to contact their Regional Service organization for updates to this information and for assistance with a quote.
Region |
Sub-Region |
Country |
City Location |
Parts location Type |
On Site Technical Support Available |
| NA |
North America |
Canada |
Calgary - Alberta |
4 Hour |
Custom Quote |
North America |
Canada |
Toronto |
DC |
Yes |
|
North America |
Canada |
Montreal |
4 Hour |
RPX Only |
|
North America |
USA |
Silver Springs, MD |
4 Hour |
Yes |
|
North America |
USA |
Atlanta, GA |
4 Hour |
Custom Quote |
|
North America |
USA |
Chicago, IL |
4 Hour |
Custom Quote |
|
North America |
USA |
Nashville, TN |
4 Hour |
Custom Quote |
|
North America |
USA |
Hayward, CA |
4 Hour |
Yes |
|
North America |
USA |
Washington, DC |
4 Hour |
Yes |
|
North America |
USA |
Parsippany, NJ |
Hub |
Yes |
|
North America |
USA |
Reston, VA |
4 Hour |
Yes |
|
North America |
USA |
Indianapolis, IN |
4 Hour |
RPX Only |
|
North America |
USA |
Miami, FL |
4 Hour |
Custom Quote |
|
North America |
USA |
Dallas, TX |
4 Hour |
Custom Quote |
|
North America |
USA |
Mount Vernon, OH |
4 Hour |
RPX Only |
|
| CALA |
South America |
Argentina |
Buenos Aires |
DC |
Custom Quote |
South America |
Brazil |
Sao Paulo |
DC |
Yes |
|
South America |
Brazil |
Rio de Janeiro |
4 Hour |
Yes |
|
South America |
Chile |
Santiago |
DC |
Custom Quote |
|
South America |
Colombia |
Bogota |
DC |
Custom Quote |
|
South America |
Ecuador |
Quito |
DC |
Custom Quote |
|
North America |
Mexico |
San Luis Potosi |
DC |
Custom Quote |
|
North America |
Mexico |
Mexico City |
4 Hour |
Yes |
|
South America |
Bolivia |
Santa Cruz |
DC |
Custom Quote |
|
Central America |
Costa Rica |
San Jose |
DC |
Custom Quote |
|
South America |
Peru |
Lima |
DC |
Custom Quote |
|
South America |
Venezuela |
Caracas |
DC |
Custom Quote |
|
| APAC |
Australasia |
Australia |
Melbourne |
NBDAM |
Custom Quote |
Australasia |
Australia |
Sydney |
NBDAM |
Custom Quote |
|
Eastern/Central Asia |
China |
Beijing |
NBDAM |
Yes |
|
Eastern/Central Asia |
China |
Shanghai |
4 Hour |
Yes |
|
Southern Asia |
India |
Mumbai |
4 Hour |
Yes |
|
Southern Asia |
India |
New Delhi |
NBDAM |
Custom Quote |
|
Southern Europe |
Japan |
Tokyo |
NBDAM |
Custom Quote |
|
Eastern Asia |
Singapore |
Singapore |
4 Hour |
Yes |
|
Southeast Asia |
Hong Kong |
Hong Kong |
NBDAM |
Custom Quote |
|
Eastern Asia |
Indonesia |
Jakarta |
NBDAM |
Custom Quote |
|
Southeast Asia |
Malaysia |
Kuala Lumpur |
NBDAM |
Custom Quote |
|
Southeast Asia |
New Zealand |
Auckland |
NBDAM |
Custom Quote |
|
Australasia |
Philippines |
Paranaque City |
NBDAM |
Custom Quote |
|
Eastern Asia |
South Korea |
Seoul |
4 Hour |
Custom Quote |
|
Eastern Asia |
Taiwan |
Taipei |
NBDAM |
Custom Quote |
|
Southeast Asia |
Thailand |
Bangkok |
NBDAM |
Custom Quote |
|
Southeast Asia |
Vietnam |
Ho Chi Minh |
NBDAM |
Custom Quote |
|
| EMEA |
Nothern Europe |
Finland |
Helsinki |
4 Hour |
Custom Quote |
Western Europe |
France |
Paris |
4 Hour |
RPX, OTX |
|
Central Europe |
Germany |
Berlin |
4 Hour |
Custom Quote |
|
Central Europe |
Germany |
Frankfurt |
4 Hour |
Custom Quote |
|
Southern Europe |
Greece |
Athens |
4 Hour |
Custom Quote |
|
Southeastern Europe |
Israel |
Tel Aviv |
DC |
Custom Quote |
|
Southern Europe |
Italy |
Milan |
4 Hour |
Custom Quote |
|
Southeastern Europe |
Morocco |
Casablanca |
4 Hour |
Custom Quote |
|
Nothern Europe |
Netherlands |
Amsterdam |
Hub |
Custom Quote |
|
Nothern Europe |
Norway |
Oslo |
4 Hour |
Custom Quote |
|
Western Europe |
Portugal |
Lisbon |
4 Hour |
Custom Quote |
|
Eastern Europe/Northern Eurasia |
Russia |
Moscow |
DC |
Custom Quote |
|
Southern Africa |
South Africa |
Johannesburg |
DC |
Custom Quote |
|
Western Europe |
Spain |
Madrid |
4 Hour |
Custom Quote |
|
Central Europe |
Switzerland |
Zurich |
4 Hour |
Custom Quote |
|
Southeastern Europe |
United Arab Emirates |
Dubai |
4 Hour |
Custom Quote |
|
Southeastern Europe |
Turkey |
Istanbul |
4 Hour |
Custom Quote |
|
Northern Europe |
UK |
London |
4 Hour |
RPX, OTX, RMX, CMA, DMA |
|
Northern Europe |
UK |
Birmingham |
4 Hour |
RPX Only |
Location Type |
Description |
QTY |
| HUB |
Supports many Countries, Replenishes other depots, collects defectives, ships to repair. Can provide 4 hour support |
3 |
| DC |
Supports a country, collects defectives, ships to repair, can provide 4 hour support |
18 |
| NBDAM |
Spports specific customers for four hour or NBD coverage |
43 |