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  • RealPresence Resource Manager, Virtual Edition
  • RealPresence Web Suite
  • All other Polycom Products

  • Halo Collaboration Solutions
    • Halo 1.0
      • Halo Collaboration Center
      • Halo Collaboration Meeting Room
      • Halo Collaboration Studio
      • Halo Collaboration Studio 65
    • Halo 1.0 Upgrade Solution
      • Upgraded Halo Collaboration Center
      • Upgraded Halo Collaboration Meeting Room
      • Upgraded Halo Collaboration Studio
      • Upgraded Halo Collaboration Studio 65
  • Telepresence and Video
    • ATX HD
      • ATX 300
    • CX Series
      • CX7000
      • CX8000
    • Executive Collection
      • Executive Collection Floor Systems
      • Executive Collection Wall Systems
    • HDX Series
      • HDX 4000
      • HDX 6000
      • HDX 7000
      • HDX 8000
      • HDX 9000
      • Ceiling Microphone Array
      • Practitioner Cart HDX Unit
    • Manageability Instrumentation
      • Manageability Instrumentation
    • MSR Series
      • Polycom EagleEye IV USB Camera
      • Polycom MSR Series
    • OTX HD
      • OTX 100
      • OTX 300
    • Polycom Pano
    • Polycom Trio
      • Polycom Trio 8800
      • Polycom Trio 8500
    • PowerCam Presenter
      • PowerCam Presenter
    • PVX
      • PVX
    • QDX 6000
      • QDX 6000
    • RealConnect for Office 365
    • RealPresence Centro
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    • RealPresence CloudAXIS Suite
      • RealPresence CloudAXIS Suite
    • RealPresence Debut
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    • RealPresence Desktop
      • RealPresence Desktop
    • RealPresence Group Series
      • RealPresence Group 300/310
      • RealPresence Group 500
      • RealPresence Group 700
      • Polycom ISDN Gateway
      • RealPresence Group Packaged Solutions
    • RealPresence Immersive Studio
      • RealPresence Immersive Studio
    • RealPresence Immersive Studio Flex
      • RealPresence Immersive Studio Flex
    • RealPresence Mobile
      • RealPresence Mobile
    • RealPresence OTX Studio
      • RealPresence OTX Studio
    • RealPresence Ready
      • RealPresence Ready
    • RealPresence Video App SDK
      • RealPresence Video App SDK
    • RPX HD
      • RPX HD 200
      • RPX HD 400
    • Telepresence M100
      • Telepresence m100
    • TPX HD
      • TPX HD 306M
    • V Series
      • V500
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    • Video Control Application
      • Video Control Application
    • VVX 1500 D
      • VVX 1500 D
    • Zero Touch Provisioning
      • Zero Touch Provisioning
    • Video Test Numbers
    • VSX
      • VSX 3000
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  • UC Infrastructure
    • Collaboration & Conferencing Platforms
      • RMX 1000
      • RMX 1500
      • RMX 2000
      • RMX 4000
      • RealPresence Collaboration Server 800s
      • RealPresence Collaboration Server (RMX)1800
      • RealPresence Collaboration Server, Virtual Edition
    • ContentConnect
      • ContentConnect
    • Manageability Instrumentation
      • Manageability Instrumentation
    • Management & Scheduling
      • Converged Management Application (CMA) 4000 & 5000
      • Converged Management Application (CMA) Desktop
      • RealPresence Distributed Media Application (DMA)
      • RealPresence Resource Manager
      • RealPresence Video DualManager 400
    • RealPresence Clariti
    • RealPresence CloudAXIS Suite
      • RealPresence CloudAXIS Suite
    • RealPresence One
      • RealPresence One
    • RealPresence Platform Director
      • RealPresence Platform Director
    • RealPresence Web Suite
      • RealPresence Web Suite
    • Recording, Streaming & Video Content Management Solutions
      • RealPresence Capture Server, Virtual Edition
      • RSS 2000
      • RSS 4000
      • RealPresence Broadcast Producer
      • RealPresence Capture Server
      • RealPresence Capture Station
      • RealPresence Media Editor
      • RealPresence Media Manager
      • RealPresence Media Suite
    • Security - Firewall Traversal
      • RealPresence Access Director
      • VBP 7301 Series
      • Discontinued VBP Series
    • RealConnect Access Suite
    • Polycom Workflow Server
      • Polycom Workflow Server
  • Voice
    • Business IP Phones
      • VVX 150
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      • VVX 450
    • Business Media Phones
      • VVX 101
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      • VVX 300/310
      • VVX 301/311
      • VVX 400/410
      • VVX 401/411
      • VVX 500
      • VVX 501
      • VVX 600
      • VVX 601
      • VVX 1500
      • VVX 1500 C
      • VVX 1500 D
      • VVX Camera
      • VVX D60
      • VVX Expansion Modules
    • Communicator
      • Communicator C100 for other softphones
      • Communicator C100 for Polycom PVX
      • Communicator C100S for Skype
    • CX Series
      • CX3000
      • CX5000
      • CX5100
      • CX5500
      • CX7000
      • CX8000
      • CX100
      • CX200
      • CX300
      • CX300 R2
      • CX500
      • CX600
      • CX700
    • Polycom Trio
      • Polycom Trio 8500
      • Polycom Trio 8800
    • Polycom UC Software
      • Latest Polycom UC Software Release
      • Polycom Engineering Advisories and Technical Notifications
      • Polycom Profiled UC Software Features
      • Polycom UC Software for Skype for Business Deployments
      • Polycom UC Software Support Center
      • Polycom UC Software: Important Notices
    • QSX
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    • SoundPoint
      • SoundPoint Pro SE-220
      • SoundPoint Pro SE-225
    • SoundPoint IP
      • SoundPoint IP 300
      • SoundPoint IP 301
      • SoundPoint IP 320/330
      • SoundPoint IP 321/331
      • SoundPoint IP 335
      • SoundPoint IP 430
      • SoundPoint IP 450
      • SoundPoint IP 500
      • SoundPoint IP 501
      • SoundPoint IP 550
      • SoundPoint IP 560
      • SoundPoint IP 600
      • SoundPoint IP 601
      • SoundPoint IP 650
      • SoundPoint IP 670
      • SoundPoint IP Expansion Module
      • SoundPoint IP Color Attendant Console
      • SoundPoint IP Color Expansion Module
      • SoundPoint IP Backlit Expansion Module
    • SoundStation
      • SoundStation Duo
      • SoundStation2
      • SoundStation2W
      • SoundStation VTX 1000
      • SoundStation2 Avaya 2490
      • SoundStation2 Direct Connect for Nortel
    • SoundStation IP
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      • SoundStation IP 4000
      • SoundStation IP 5000
      • SoundStation IP 6000
      • SoundStation IP 7000
      • SoundStation IP 7000 Video Integration
    • SoundStructure
      • SoundStructure
    • VoiceStation
      • VoiceStation 100
      • VoiceStation 300
      • VoiceStation 500
    • Vortex
      • EF2201 Telephone Interface
      • EF2210 Single Channel Acoustic Echo / Noise Canceller
      • EF2211 Single Channel Acoustic Echo / Noise Canceller with Phone Add
      • EF2241 Automatic Mic/Matrix Mixer with Phone Hybrid and Power Amp
      • EF2280 Automatic Mic / Matrix Mixer with Echo and Noise Cancellation
    • VoxBox
    • Zero Touch Provisioning
      • Zero Touch Provisioning
  • Peripherals
    • EagleEye IV USB Camera
    • EagleEye Director II
  • Cloud Services
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    • Polycom Device Management Service
    • RealAccess Service
    • RealConnect for Office 365
  • Strategic Partner Solutions
    • BlueJeans
    • BroadSoft
    • Microsoft
    • Zoom
Support Home

   

     Service Policies

Partner Support Transition Policy

API License Agreement

DOA Proof of Failure Form Letter

DOA (Defective on Arrival) Policy

End of Life Policy

Pay Per Incident Support

Services Terms & Conditions

Current Polycom Interoperability Matrix

24x7x4 Hour Response Availability

Advance Parts Replacement Information

Time and Materials (T&M) Spares Parts Policy

      

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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