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Polycom Trio 8500

  • To comply with the California SB-327 password mandate, Poly Trio systems configured with the factory default administrator password which are updated to Poly Trio Software UCS 5.9.2 Rev AA or higher will require the administrator password to be changed to a unique password after the update.
  • Microsoft has announced changes related to the Microsoft Online device registration requirement. These changes affect Polycom Trio 8500 systems registered for Skype for Business accounts. Before upgrading your Microsoft environment Polycom Trio 8500 system to version 5.9.1 Rev AA or later, see the Technical Advisory for specific changes and actions required.

  • Only use software version 6.2.0 or later when pairing Polycom Trio VisualPro or RealPresence Group Series 310 and 500 systems with Polycom Trio 8500 and 8800 systems versions 5.7.2AB or later. Your RealPresence Group Series system must also be hardware version 20 or later.

  • Polycom Trio 8500 can only be used with Polycom Trio 8500 Software 5.5.2 Rev AC and newer releases. Polycom Trio 8500 Software 5.5.2 Rev AC is the initial version supported at the introduction of Polycom Trio 8500. If you have any questions, please contact your Polycom support representative.

  • To view product specific How To videos, click here
Product Name Product Name & Notes Software Download Release Notes Release Date
Polycom Trio VisualPro Software 6.1.9 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500 Software 5.7.1 Rev AB or later) Release Notes (PDF) 391 MB Oct 03, 2018
Polycom Trio 8500 Software 5.9.3 Rev AB Release Notes (PDF) 428 MB May 21, 2020
Polycom Trio 8500 Software 5.9.3 Rev AB CAB Release Notes (PDF) 423 MB May 21, 2020
Polycom Trio 8500 Software 5.9.3 Rev AA Release Notes (PDF) 427 MB Apr 09, 2020
Polycom Trio 8500 Software 5.9.3 Rev AA CAB Release Notes (PDF) 422 MB Apr 09, 2020
Polycom Trio 8500 Software 5.9.2 Rev AB Release Notes (PDF) 423 MB Apr 17, 2020
Polycom Trio 8500 Software 5.9.2 Rev AB CAB Release Notes (PDF) 491 MB Feb 13, 2020
Polycom Trio 8500 Software 5.9.2 Rev AA Release Notes (PDF) 423 MB Dec 20, 2019
Polycom Trio 8500 Software 5.9.2 Rev AA CAB 417 MB Dec 20, 2019
Polycom Trio 8500 Software 5.9.1 Rev AC Release Notes (PDF) 469 MB Nov 18, 2019
Polycom Trio 8500 Software 5.9.1 Rev AC CAB 413 MB Nov 18, 2019
Polycom Trio 8500 Software 5.9.1 Rev AB Release Notes (PDF) 420 MB Oct 21, 2019
Polycom Trio 8500 Software 5.9.1 Rev AB CAB 414 MB Oct 21, 2019
Polycom Trio 8500 Software 5.9.1 Rev AA Release Notes (PDF) 474 MB Sep 26, 2019
Polycom Trio 8500 Software 5.9.1 AA CAB 468 MB Sep 26, 2019
Polycom Trio 8500 Software 5.9.0 Rev AD Release Notes (PDF) 412 MB Jul 24, 2019
Polycom Trio 8500 Software 5.9.0 Rev AD CAB 405 MB Jul 24, 2019
Polycom Trio 8500 Software 5.9.0 Rev AB Release Notes (PDF) 402 MB Jun 12, 2019
Polycom Trio 8500 Software 5.9.0 Rev AB CAB 396 MB Jun 12, 2019
Polycom Trio 8500 Software 5.9.0 Rev AA Release Notes (PDF) 373 MB Apr 16, 2019
Polycom Trio 8500 Software 5.9.0 Rev AA CAB 367 MB Apr 16, 2019
Polycom Trio 8500 Software 5.8.0 Rev AC Release Notes (PDF) 299 MB Feb 28, 2019
Polycom Trio 8500 Software 5.8.0 Rev AC CAB 292 MB Feb 28, 2019
Polycom Trio 8500 Software 5.8.0 Rev AA Release Notes (PDF) 298 MB Jan 16, 2019
Polycom Trio 8500 Software 5.8.0 Rev AA CAB 291 MB Jan 16, 2019
Polycom Trio 8500 Software 5.7.2 Rev AD Release Notes (PDF) 285 MB Feb 28, 2019
Polycom Trio 8500 Software 5.7.2 Rev AD CAB 278 MB Feb 28, 2019
Polycom Trio 8500 Software 5.7.2 Rev AB Release Notes (PDF) 291 MB Nov 12, 2018
Polycom Trio 8500 Software 5.7.2 Rev AB CAB 284 MB Nov 12, 2018
Polycom Trio 8500 Software 5.7.1 Rev AF Release Notes (PDF) 282 MB Feb 28, 2019
Polycom Trio 8500 Software 5.7.1 Rev AF CAB 276 MB Feb 28, 2019
Polycom Trio 8500 Software 5.7.2 Rev AA Release Notes (PDF) 287 MB Oct 22, 2018
Polycom Trio 8500 Software 5.7.2 Rev AA CAB 279 MB Oct 22, 2018
Polycom Trio 8500 Software 5.7.1 Rev AC Release Notes (PDF) 288 MB Sep 19, 2018
Polycom Trio 8500 Software 5.7.1 Rev AC CAB 282 MB Sep 19, 2018
Polycom Trio 8500 Software 5.7.1 Rev AB Release Notes (PDF) 282 MB Aug 28, 2018
Polycom Trio 8500 Software 5.7.1 Rev AB CAB 276 MB Aug 28, 2018
Polycom Trio 8500 Software 5.7.1 Rev AA Release Notes (PDF) 288 MB Aug 06, 2018
Polycom Trio 8500 Software 5.7.1 Rev AA CAB 282 MB Aug 06, 2018
Polycom Trio 8500 Software 5.5.4 Rev AA Release Notes (PDF) 275 MB Apr 06, 2018
Polycom Trio 8500 Software 5.5.4 Rev AA CAB 268 MB Apr 06, 2018
Polycom Trio 8500 Software 5.5.3 Rev AB Release Notes (PDF) 276 MB Feb 12, 2018
Polycom Trio 8500 Software 5.5.3 Rev AB CAB 270 MB Feb 12, 2018
Polycom Trio 8500 Software 5.5.3 Rev AA Release Notes (PDF) 275 MB Dec 20, 2017
Polycom Trio 8500 Software 5.5.3 Rev AA CAB 269 MB Dec 20, 2017
Polycom Trio 8500 Software 5.5.2 Rev AE Release Notes (PDF) 276 MB Dec 12, 2017
Polycom Trio 8500 Software 5.5.2 Rev AC Release Notes (PDF) 276 MB Sep 25, 2017
Polycom Trio 8500 Software 5.5.2 Rev AC CAB 270 MB Sep 25, 2017
Polycom Trio 8500 Software 5.5.2 Rev AE CAB 270 MB Dec 12, 2017
Polycom Trio VisualPro Software 6.2.0 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500 Software 5.7.2 Rev AB or later) Release Notes (PDF) 396 MB Dec 21, 2018
Polycom Trio VisualPro Software 6.1.10 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500 Software 5.7.2 Rev AB or later) Release Notes (PDF) 391 MB Nov 13, 2018
Polycom Trio VisualPro Software 6.1.9 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500 Software 5.7.1 Rev AB or later) Release Notes (PDF) 391 MB Oct 03, 2018
RealPresence Group Series Version 6.1.8 Software (to be used with Group Series 310/500 hardware version 20 or later and Polycom Trio 8500 Software 5.7.1 Rev AB) Release Notes (PDF) 391 MB Aug 28, 2018
PPCIP for Mac Version 1.0.1 157 KB Dec 04, 2015
Document Name Language
Poly Trio Controller Reference Guide
Poly Trio Solution Provisioning Guide (HTML)
Poly Trio Systems Quick Tips
Polycom Trio Solution User Guide 5.9.0AA (HTML)
Polycom Trio Solution User Guide 5.8.0AA (HTML)
Polycom Trio Solution User Guide 5.7.1AA (HTML)
Polycom Trio Solution with Skype for Business User Guide 5.9.0AA (HTML)
Polycom Trio Solution with Skype for Business User Guide 5.8.0AA (HTML)
Polycom Trio Solution with Skype for Business User Guide 5.7.1AA (HTML)
Poly Trio Solution User Guide 5.9.3AA (HTML)
Poly Trio Solution User Guide 5.9.2AA (HTML)
Poly Trio Solution User Guide 5.9.1AA (HTML)
Poly Trio Solution with Skype for Business User Guide 5.9.4AA (HTML)
Poly Trio Solution with Skype for Business User Guide 5.9.3AA (HTML)
Poly Trio Solution with Skype for Business User Guide 5.9.2AA (HTML)
Poly Trio Solution with Skype for Business User Guide 5.9.1AA (HTML)
Poly Trio Systems in Microsoft Environments Administrator Guide 5.9.4AA (HTML)
Poly Trio Systems in Microsoft Environments Administrator Guide 5.9.3AA (HTML)
Poly Trio Systems in Microsoft Environments Administrator Guide 5.9.2AA (HTML)
Polycom Trio Systems in a Skype for Business Environment Quick Tips
Polycom Trio Systems in a Skype for Business Environment Quick Tips 5.5.3 AA
Polycom Trio Systems in Microsoft Environments Deployment Guide 5.9.0AA (HTML)
Polycom Trio Systems Quick Tips 5.5.3 AA
Polycom Trio Systems with Skype for Business Deployment Guide 5.8.0AA (HTML)
Polycom Trio Systems with Skype for Business Deployment Guide 5.7.1AA (HTML)
Polycom UC Software for Polycom Trio Solution Administrator Guide 5.9.0AA (HTML)
Polycom UC Software for Polycom Trio Solution Administrator Guide 5.8.0AA (HTML)
Polycom UC Software for Polycom Trio Solution Administrator Guide 5.7.1AA (HTML)
Poly Trio Solution Administrator Guide 5.9.4AA(HTML)
Poly Trio Solution Administrator Guide 5.9.3AA (HTML)
Poly Trio Solution Administrator Guide 5.9.2AA (HTML)
Poly Trio Solution Administrator Guide 5.9.1AA (HTML)
Poly Trio Systems in Microsoft Environments Administrator Guide 5.9.1AA (HTML)
Document Name Language
Polycom End User License Agreement
Document Name Language
Certificate Updates for Polycom Trio Solution 5.9.0AA
Certificate Updates for Polycom Trio Solution 5.8.0AA
Certificate Updates for Polycom Trio Solution 5.7.2 AA
Certificate Updates for Polycom Trio Solution 5.5.4 AA
Certificate Updates for Polycom Trio Solution 5.4.5 AA
Certificate Updates for Poly Trio Solution 5.9.4AA
Certificate Updates for Poly Trio Solution 5.9.2AA
Certificate Updates for Poly Trio Solution 5.9.1AA
March 2019 Polycom Trio 8800/8500 Product Shipping Change Notice (EA120912)
November 2018 Polycom Trio 8800/8500 Product Shipping Change Notice (EA106116)
Poly Trio Encryption Reference Guide
Poly Trio System Privacy Guide
Polycom RealPresence Trio Safety and Regulatory Notices 5.9.2AA
Polycom Trio Offer of Source for Open Source Software 5.7.1
Poly Trio Offer of Source for Open Source Software 5.9.1AA
Poly Trio Solution Safety and Regulatory Notices
Polycom Trio Offer of Source for Open Source Software 5.9.0AA
Polycom Trio Offer of Source for Open Source Software 5.8.0AA
Polycom Trio Offer of Source for Open Source Software 5.9.3 AA
Polycom Trio Offer of Source for Open Source Software 5.7.2 AA
Polycom Trio Solution Safety and Regulatory Notice 5.7.1
Polycom Trio Solution Safety and Regulatory Notice 5.7.2 AA
Polycom Trio VisualPro Regulatory Notices
Polycom UC Software – REST API Reference for Polycom Trio 5.9.0AA
Polycom UC Software – REST API Reference for Polycom Trio 5.8.0AA
Polycom UC Software REST API Reference Manual 5.9.2AA
Poly UC Software – REST API Reference for Poly Trio 5.9.1 AA