What's New

Polycom RealPresence DMA has evolved with new software capabilities and new solution branding to “Poly Clariti Core” and “Poly Clariti Edge” (depending on configuration settings). You can now update your current installation to enjoy these new features while maintaining the ones you currently enjoy. For more information on Poly Clariti Core/Edge please visit the support page.

Legacy Product Information

The Polycom RealPresence Distributed Media Application (DMA) is a unique network-based virtualization application that provides conference manager and call server functionality for managing and distributing calls across collaboration networks. Additionally, the RealPresence DMA system optionally allows an Application Programming Interface (API) client application to access the Polycom RealPresence Platform API.

The RealPresence DMA system is available in an Appliance Edition and a Virtual Edition (packaged as software only) that can be deployed on VMware, Hyper-V, KVM, Amazon AWS or Microsoft Azure cloud.

The RealPresence DMA system in edge configuration or combination configuration can be easily configured using the DMA Deployment Wizard.

NOTICE: Using the SOFTWARE PRODUCT means you consent to the SOFTWARE PRODUCT’s transmission of device information (including but not limited to technical information about your device such as logs, statistics, device states, and IP addresses) to POLYCOM and/or POLYCOM partners.

POLYCOM may use such device information, along with all technical information you provide to POLYCOM as part of your use of SOFTWARE PRODUCT or SUPPORT SERVICES, for its business purposes in accordance with POLYCOM’s Privacy Policy.

POLYCOM has no obligation to store your data or information and POLYCOM shall not be liable for any data loss.

IMPORTANT INFORMATION for DMA 10.x:

• The Upgrade from RPAD 4.2.x to DMA v10.0.0.x (edge configuration) is a major migration and will require configuration changes post upgrade for the system to be fully functional. This includes license migration, network firewall change and other configuration changes on the DMA (edge configuration) Server. Please read the Release Notes and the Operations Guide before you perform this upgrade.
   

• Latest DMA software can run on Poly Rack Server R620 appliance (with 16GB memory and is supported) however we strongly recommend upgrading hardware to Poly Rack Server R640, support for Poly Rack Server R620 will be removed in a future release.  If you have a RealPresence Access Director Poly Rack Server R620 (shipped January 2013 through June 2014) you must perform a new installation of  RealPresence DMA system version 10, server cannot be upgraded. Please call Support if you're not sure your server is impacted.
  WP: RPAD to DMA Edge Upgrade - Additional Procedures
  
  
• The Upgrade from DMA 9.x to DMA v10.0.0.x (core configuration) is a major upgrade. Please read the Release Notes and the Operations Guide before you perform this upgrade.
  
  
• Intermediate upgrade steps that are documented in the Release Notes must be followed closely.
  
  
• RPONE licenses are no longer supported licenses in version 10.0 and later. Only Clariti (using RPRM) licensed system or a CFS (using license file) licensed system are supported with DMA 10.x (See DMA Operations Guide, Licensing section). Contact your Poly partner for assistance with migration from RPOne licenses to Clarity licenses. To clarify, A-la-cart Licenses are supported on DMA and do not require a migration to Clarity licenses.
  

IMPORTANT INFORMATION for DMA 9.x:

• Intermediate upgrade steps that are documented in the Release Notes must be followed closely.
  
  
• Customers using an F5 BIG-IP to load balance the Polycom ContentConnect servers in a RealConnect environment should contact Polycom support before launching the upgrade, as some settings may need to be changed to ensure interoperability with DMA v9.0.x.
  
  
• The RealPresence DMA system version 9.0.1.1 can be used with the Polycom RealPresence Web Suite version 2.1.5 or later. Previous versions are not supported.