| Poly, formerly Plantronics & Polycom
Article ID: 000032600
Last Modified Date: 12/08/2021
Access Level: Internal Public Partners

WELCOME TO YOUR POLY ONLINE SUPPORT CENTER: THINGS YOU SHOULD KNOW

Welcome to our new Poly Online Support Center that provides you with a broad spectrum of self-service support information for your Poly Audio, Video, and Infrastructure products and solutions.
 
We continually strive to improve our self-service commitment to our Partners and Customers. We would also like to offer some assistance navigating the Poly Support Portal while we continue to make improvements to our site.
 
 
WHAT'S NEW:
 

 

INTRODUCTION TO THE ONLINE SUPPORT CENTER:
 
***Our websites support the following browsers: Internet Explorer 10, 11, Edge, Firefox, and Chrome***

 

           To find your way around the view the Online Support Center Quick Reference Guide.

Need help finding your product page, use the A-Z Product Support Page Index  to navigate to the page you're seeking.

 
 
GETTING NOTIFIED OF UPDATES:
        (Newsletters are sent monthly, RSS Feeds are sent daily)
  • Chrome users must download the RSS Extension prior to viewing or subscribing to the RSS feeds.
 
 
 
SECURITY BULLETINS AND ALERTS:
       The security page displays a list of all security bulletins and security alerts: https://support.polycom.com/content/support/security-center.html
 
 
 
SEARCHING for INFORMATION in the KNOWLEDGE BASE (KB):
       Introduction to the new ASK Polycom Knowledge Base Search Functionality                  
 
 

SUPPORT/SERVICE ASSISTANCE:

   Please Note:  First contact the Service Provider you have contracted for service and support.  If you work directly with Polycom and have a product warranty/entitlement, repair pricing or technical support related question, please see your options below:

   Note:  Please make sure you have your Polycom service reference or system serial number available when calling or logging a web support request.

 
For Online RMA Access Requests that are Denied:
 
  • Please Note:  First contact the Service Provider you have contracted for service and support.  When contacting Poly for technical assistance, your Polycom product serial number will be required.  Support on product that is out of warranty or not covered by a service agreement may be charged.
  • To reach Technical Support or Repair Services by phone, please visit https://support.polycom.com/content/support/contact-us.html
 
 
ACCESS TO OTHER POLYCOM SITES:
    Access other Poly web sites such as www.poly.com via the [Other Poly Sites] drop-down menu at top right after you log in to the Support Portal.
                 othersites.jpg
 
 
 
CHECK INTO THE COMMUNITY:
  Do you have a question to ask other Polycom users? Visit the Support Community, sign-up and collaborate with other users. There's also valuable information to be learned by viewing Blogs created by our experts.
 
LOOKING FOR WHITE PAPERS?
   Go to the Polycom White Papers resources page: http://www.polycom.com/products-services/resources/white-paper.html
 
POLYCOM UNIVERSITY COURSE TRAINING AND INFORMATION: