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Polycom Trio 8800

  • To comply with the California SB-327 password mandate, Poly Trio systems configured with the factory default administrator password which are updated to Poly Trio Software UCS 5.9.2 Rev AA or higher will require the administrator password to be changed to a unique password after the update.
  • Microsoft has announced changes related to the Microsoft Online device registration requirement. These changes affect Polycom Trio 8800 systems registered for Skype for Business accounts. Before upgrading your Microsoft environment Polycom Trio 8800 system to version 5.9.1 Rev AA or later, see the Technical Advisory for specific changes and actions required.

  • Only use software version 6.2.0 or later when pairing Polycom Trio VisualPro or RealPresence Group Series 310 and 500 systems with Polycom Trio 8500 and 8800 systems versions 5.7.2AB or later. Your RealPresence Group Series system must also be hardware version 20 or later.

  • Polycom UC Software 5.4.4AA should be used only with the Polycom Trio 8800 system for audio-only calling. After discovering issues with UC Software 5.4.4AA, Polycom has made the decision to withdraw support of UC Software 5.4.4AA for use with the Polycom Trio Visual+ system. Polycom recommends that you do not deploy UC Software 5.4.4AA with the Polycom Trio Visual+ system and use UC Software 5.4.4AB and newer instead. If you have any questions, please contact your Polycom support representative.

  • As of January 2017, Polycom began shipping the Polycom Trio 8800 with a new MAC ID/Serial Number range. The Polycom Trio Visual+ accessory is expected to start shipping with the same new MAC ID range in Q2’17. Prior to this change, all MAC/Serial Numbers began with 00:04:F2:xx:xx:xx. The new MAC ID/Serial Number range starts with 64:16:7f:xx:xx:xx.

  • To view product specific How To videos, click here
  • WARNING: Please note that Trio 8800/8500 Software UCS 5.9.5 Rev AE is the latest supported version for Microsoft environments, including Teams, Skype for Business Server and Online. Please use this version and subsequent 5.9.5 maintenance releases for Microsoft deployments.
Product Name Product Name & Notes Software Download Release Notes Release Date
Poly Trio 8800 7.1.1.0731 Release Notes (PDF) 414 MB Jun 29, 2021
Poly Trio 8800 7.1.0.8045 Release Notes (PDF) 414 MB Jun 02, 2021
Poly Trio 8800 7.1.0.8045 CAB Release Notes (PDF) 408 MB Jun 02, 2021
Poly Trio 8800 7.0.3.0516 Release Notes (PDF) 411 MB Jul 27, 2021
Poly Trio 8800 7.0.3.0516 CAB Release Notes (PDF) 406 MB Jul 27, 2021
Poly Trio 8800 7.0.2.1073 Release Notes (PDF) 412 MB Apr 07, 2021
Poly Trio 8800 7.0.2.1073 CAB Release Notes (PDF) 405 MB Apr 07, 2021
Polycom Trio 8800 7.0.1.1144 Release Notes (PDF) 412 MB Apr 20, 2021
Polycom Trio 8800 7.0.1.1144 CAB Release Notes (PDF) 405 MB Apr 20, 2021
Polycom Trio 8800 Software 5.9.5 Rev AE Release Notes (PDF) 412 MB Apr 20, 2021
Polycom Trio 8800 Software 5.9.5 Rev AE CAB Release Notes (PDF) 405 MB Apr 20, 2021
Polycom Trio 8800 Software 5.9.5 Rev AB CAB Release Notes (PDF) 405 MB Oct 16, 2020
Polycom Trio 8800 Software 5.9.5 Rev AA Release Notes (PDF) 411 MB Sep 01, 2020
Polycom Trio 8800 Software 5.9.5 Rev AA CAB Release Notes (PDF) 405 MB Sep 01, 2020
Polycom Trio 8800 Software 5.9.4 Rev AB Release Notes (PDF) 423 MB Jul 21, 2020
Polycom Trio 8800 Software 5.9.4 Rev AB CAB Release Notes (PDF) 418 MB Jul 21, 2020
Polycom Trio VisualPro Software Version 6.2.2.6 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500/8800 Software 5.9.1 AA or later) Release Notes (PDF) 421 MB Mar 16, 2021
Polycom Content App (formerly Pano App)
Poly Trio Pass-through For Windows 10 Release Notes (PDF) 54 MB Dec 20, 2019
Poly Virtual USB Connector For Zoom Rooms 1.0.0.56 3.5 MB Jun 12, 2019
PPCIP for PC Version 1.4.2 523 KB Dec 05, 2016
PPCIP for Mac Version 1.4.2 102 KB Nov 04, 2016
Poly EagleEye Cube
Polycom EagleEye Mini
Polycom EagleEye IV USB Camera
Product Name Product Name & Notes Software Download Release Notes Release Date
Polycom Trio VisualPro Software 6.1.9 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8800 Software 5.7.1 Rev AB or later) Release Notes (PDF) 391 MB Oct 03, 2018
Poly Trio 8800 7.0.1.1086 Release Notes (PDF) 412 MB Mar 16, 2021
Poly Trio 8800 7.0.1.1086 CAB Release Notes (PDF) 406 MB Mar 16, 2021
Poly Trio 8800 7.0.0.4229 Release Notes (PDF) 410 MB Dec 23, 2020
Poly Trio 8800 7.0.0.4229 CAB Release Notes (PDF) 405 MB Dec 23, 2020
Polycom Trio 8800 Software 5.9.4 Rev AA Release Notes (PDF) 424 MB Jul 07, 2020
Polycom Trio 8800 Software 5.9.4 Rev AA CAB Release Notes (PDF) 418 MB Jul 07, 2020
Polycom Trio 8800 Software 5.9.3 Rev AB Release Notes (PDF) 428 MB May 21, 2020
Polycom Trio 8800 Software 5.9.3 Rev AB CAB Release Notes (PDF) 423 MB May 21, 2020
Polycom Trio 8800 Software 5.9.3 Rev AA Release Notes (PDF) 427 MB Apr 09, 2020
Polycom Trio 8800 Software 5.9.3 Rev AA CAB Release Notes (PDF) 422 MB Apr 09, 2020
Polycom Trio 8800 Software 5.9.2 Rev AB Release Notes (PDF) 423 MB Apr 17, 2020
Polycom Trio 8800 Software 5.9.2 Rev AB CAB Release Notes (PDF) 417 MB Feb 13, 2020
Polycom Trio 8800 Software 5.9.2 Rev AA Release Notes (PDF) 423 MB Dec 20, 2019
Polycom Trio 8800 Software 5.9.2 Rev AA CAB 417 MB Dec 20, 2019
Polycom Trio 8800 Software 5.9.1 Rev AC Release Notes (PDF) 469 MB Nov 18, 2019
Polycom Trio 8800 Software 5.9.1 Rev AC CAB 413 MB Nov 18, 2019
Polycom Trio 8800 Software 5.9.1 Rev AB Release Notes (PDF) 420 MB Oct 21, 2019
Polycom Trio 8800 Software 5.9.1 Rev AB CAB 414 MB Oct 21, 2019
Polycom Trio 8800 Software 5.9.1 Rev AA Release Notes (PDF) 474 MB Sep 26, 2019
Polycom Trio 8800 Software 5.9.1 Rev AA CAB 468 MB Sep 26, 2019
Polycom Trio 8800 Software 5.9.0 Rev AD Release Notes (PDF) 412 MB Jul 24, 2019
Polycom Trio 8800 Software 5.9.0 Rev AD CAB 405 MB Jul 24, 2019
Polycom Trio 8800 Software 5.9.0 Rev AB Release Notes (PDF) 402 MB Jun 12, 2019
Polycom Trio 8800 Software 5.9.0 Rev AB CAB 367 MB Jun 12, 2019
Polycom Trio 8800 Software 5.9.0 Rev AA Release Notes (PDF) 373 MB Apr 16, 2019
Polycom Trio 8800 Software 5.9.0 Rev AA CAB 367 MB Apr 16, 2019
Polycom Trio 8800 Software 5.8.0 Rev AC Release Notes (PDF) 299 MB Feb 28, 2019
Polycom Trio 8800 Software 5.8.0 Rev AC CAB 292 MB Feb 28, 2019
Polycom Trio 8800 Software 5.8.0 Rev AA CAB 291 MB Jan 16, 2019
Polycom Trio 8800 Software 5.8.0 Rev AA Release Notes (PDF) 298 MB Jan 16, 2019
Polycom Trio 8800 Software 5.7.2 Rev AD Release Notes (PDF) 285 MB Feb 28, 2019
Polycom Trio 8800 Software 5.7.2 Rev AD CAB 278 MB Feb 28, 2019
Polycom Trio 8800 Software 5.7.2 Rev AB Release Notes (PDF) 291 MB Nov 12, 2018
Polycom Trio 8800 Software 5.7.2 Rev AB CAB 284 MB Nov 12, 2018
Polycom Trio 8800 Software 5.7.2 Rev AA Release Notes (PDF) 286 MB Oct 22, 2018
Polycom Trio 8800 Software 5.7.2 Rev AA CAB 278 MB Oct 22, 2018
Polycom Trio 8800 Software 5.7.1 Rev AF Release Notes (PDF) 282 MB Feb 28, 2019
Polycom Trio 8800 Software 5.7.1 Rev AF CAB 276 MB Feb 28, 2019
Polycom Trio 8800 Software 5.7.1 Rev AC Release Notes (PDF) 288 MB Sep 19, 2018
Polycom Trio 8800 Software 5.7.1 Rev AC CAB 282 MB Sep 19, 2018
Polycom Trio 8800 Software 5.7.1 Rev AB Release Notes (PDF) 282 MB Aug 28, 2018
Polycom Trio 8800 Software 5.7.1 Rev AB CAB 276 MB Aug 28, 2018
Polycom Trio 8800 Software 5.7.1 Rev AA Release Notes (PDF) 288 MB Aug 06, 2018
Polycom Trio 8800 Software 5.7.1 Rev AA CAB 282 MB Aug 06, 2018
Polycom Trio 8800 Software 5.5.4 Rev AA Release Notes (PDF) 275 MB Apr 06, 2018
Polycom Trio 8800 Software 5.5.4 Rev AA CAB 268 MB Apr 06, 2018
Polycom Trio 8800 Software 5.5.3 Rev AB Release Notes (PDF) 276 MB Feb 12, 2018
Polycom Trio 8800 Software 5.5.3 Rev AB CAB 270 MB Feb 12, 2018
Polycom Trio 8800 Software 5.5.3 Rev AA Release Notes (PDF) 275 MB Dec 20, 2017
Polycom Trio 8800 Software 5.5.3 Rev AA CAB 269 MB Dec 20, 2017
Polycom Trio 8800 Software 5.5.2 Rev AE Release Notes (PDF) 276 MB Dec 12, 2017
Polycom Trio 8800 Software 5.5.2 Rev AE CAB 270 MB Dec 12, 2017
Polycom Trio 8800 Software 5.5.2 Rev AC Release Notes (PDF) 276 MB Sep 25, 2017
Polycom Trio 8800 Software 5.5.2 Rev AC CAB 270 MB Sep 25, 2017
Polycom Trio 8800 Software 5.4.5 Rev AG Release Notes (PDF) 286 MB Jul 24, 2017
Polycom Trio 8800 Software 5.4.5 Rev AG CAB 280 MB Jul 24, 2017
Polycom Trio 8800 Software 5.4.5 Rev AC Release Notes (PDF) 292 MB May 05, 2017
Polycom Trio 8800 Software 5.4.5 Rev AC CAB 286 MB May 05, 2017
Polycom Trio 8800 Software 5.4.5 Rev AA Release Notes (PDF) 286 MB Mar 31, 2017
Polycom Trio 8800 Software 5.4.5 Rev AA CAB Release Notes (PDF) 280 MB Mar 31, 2017
Polycom Trio 8800 Software 5.4.4 Rev AD Release Notes (PDF) 292 MB Feb 03, 2017
Polycom Trio 8800 Software 5.4.4 Rev AD CAB Release Notes (PDF) 285 MB Feb 03, 2017
Polycom Trio 8800 Software 5.4.4 Rev AB Release Notes (PDF) 285 MB Dec 22, 2016
Polycom Trio 8800 Software 5.4.4 Rev AB CAB 278 MB Dec 22, 2016
Polycom Trio 8800 Software 5.4.4 Rev AA for Trio 8800 Only (Trio Visual+ accessory for video and content is not supported) Release Notes (PDF) 285 MB Dec 14, 2016
Polycom Trio 8800 Software 5.4.4 Rev AA CAB File for Trio 8800 Only (Trio Visual+ accessory for video and content is not supported) 278 MB Dec 14, 2016
Polycom Trio 8800 Software 5.4.3 Rev AE Release Notes (PDF) 263 MB Oct 25, 2016
Polycom Trio 8800 Software 5.4.3 Rev AE CAB 259 MB Oct 25, 2016
Polycom Trio 8800 Software 5.4.3 Rev AD Release Notes (PDF) 524 MB Aug 19, 2016
Polycom Trio 8800 Software 5.4.3 Rev AD CAB 259 MB Aug 19, 2016
Polycom Trio 8800 Software 5.4.3 Rev AA Release Notes (PDF) 263 MB May 16, 2016
Polycom Trio 8800 Software 5.4.3 Rev AA CAB 259 MB May 16, 2016
Polycom Trio 8800 Software 5.4.2 Rev AB Release Notes (PDF) 264 MB Apr 06, 2016
Polycom Trio 8800 Software 5.4.2 Rev AB CAB 260 MB Apr 06, 2016
Polycom Trio 8800 Software 5.4.1 Rev AA Release Notes (PDF) 265 MB Jan 29, 2016
Polycom Trio 8800 Software 5.4.1 Rev AA CAB 260 MB Jan 29, 2016
Polycom Trio 8800 Software 5.4.0 Rev AB Release Notes (PDF) 258 MB Dec 22, 2015
Polycom Trio 8800 Software 5.4.0 Rev AB CAB 254 MB Dec 22, 2015
Polycom Trio 8800 Software 5.4.0 Rev AA Release Notes (PDF) 258 MB Dec 08, 2015
Polycom Trio 8800 Software 5.4.0 Rev AA CAB 254 MB Dec 08, 2015
Polycom Trio 8800 Software 5.4.0 Release Notes (PDF) 259 MB Nov 20, 2015
Polycom Trio 8800 Software 5.4.0 CAB 255 MB Nov 20, 2015
PPCIP for Mac 1.0.1 1.5 MB Dec 14, 2015
PPCIP for PC 1.3.1 6.9 MB Dec 14, 2015
Polycom Trio VisualPro Software 6.2.0 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8800 Software 5.7.2 Rev AB or later) Release Notes (PDF) 396 MB Dec 21, 2018
Polycom Trio VisualPro Software 6.1.10 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8800 Software 5.7.2 Rev AB or later) Release Notes (PDF) 391 MB Nov 13, 2018
Polycom Trio VisualPro Software 6.1.9 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8800 Software 5.7.1 Rev AB or later) Release Notes (PDF) 391 MB Oct 03, 2018
Polycom Trio VisualPro Software 6.1.8 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500 Software 5.7.1 Rev AB or later) Release Notes (PDF) 391 MB Aug 28, 2018
Polycom Trio VisualPro Software Version 6.2.2.6 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500/8800 Software 5.9.1 AA or later) Release Notes (PDF) 421 MB Mar 16, 2021
Polycom Trio VisualPro Software Version 6.2.2.5 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500/8800 Software 5.9.1 AA or later) Release Notes (PDF) 421 MB Feb 02, 2021
Polycom Trio VisualPro Software Version 6.2.2.4 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500/8800 Software 5.9.1 AA or later) Release Notes (PDF) 421 MB Oct 09, 2020
Polycom Trio VisualPro Software Version 6.2.2.3 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500/8800 Software 5.9.1 AA or later) Release Notes (PDF) 421 MB Jun 19, 2020
Polycom Trio VisualPro Software Version 6.2.2.2 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500/8800 Software 5.9.1 AA or later) Release Notes (PDF) 421 MB Mar 13, 2020
Polycom Trio VisualPro Software Version 6.2.2.1 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500/8800 Software 5.9.0 AA or later) Release Notes (PDF) 421 MB Dec 11, 2019
Polycom Trio VisualPro Software Version 6.2.2 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500/8800 Software 5.9.0 AA or later) Release Notes (PDF) 421 MB Sep 30, 2019
Polycom Trio VisualPro Software Version 6.2.1.2 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500/8800 Software 5.9.0 AA or later) Release Notes (PDF) 404 MB Aug 09, 2019
Polycom Trio VisualPro Software Version 6.2.1.1 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500/8800 Software 5.9.0 AA or later) Release Notes (PDF) 404 MB Jun 18, 2019
Polycom Trio VisualPro Software Version 6.2.1 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500/8800 Software 5.9.0 AA or later) Release Notes (PDF) 404 MB May 16, 2019
Polycom Trio VisualPro Software Version 6.2.0.2 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8800 Software 5.7.2 AB or later) Release Notes (PDF) 396 MB Apr 03, 2019
Polycom Trio VisualPro Software Version 6.2.0.1 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8800 Software 5.7.2 AB or later) Release Notes (PDF) 396 MB Feb 18, 2019
Polycom Trio VisualPro Software Version 6.2.0 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8800 Software 5.7.2 Rev AB or later) Release Notes (PDF) 396 MB Dec 21, 2018
Polycom Trio VisualPro Software Version 6.1.10 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8800 Software 5.7.2 Rev AB or later) Release Notes (PDF) 391 MB Nov 13, 2018
Polycom Trio VisualPro Software Version 6.1.9 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8800 Software 5.7.1 Rev AB or later) Release Notes (PDF) 391 MB Oct 03, 2018
Polycom Trio VisualPro Software Version 6.1.8 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500 Software 5.7.1 Rev AB or later) Release Notes (PDF) 391 MB Aug 28, 2018
PPCIP for Mac Version 1.0.1 157 KB Dec 04, 2015
Document Name Language
Poly Trio 8800 FAQ
Poly Trio Controller Reference Guide
Poly Trio in a Skype for Business Environment Quick Tips 5.5.3 AA
Poly Trio in Microsoft Environments Administrator Guide 5.9.5AA (HTML)
Poly Trio in Microsoft Environments Administrator Guide 5.9.4AA (HTML)
Poly Trio in Microsoft Environments Deployment Guide 5.9.0AA (HTML)
Poly Trio in Skype for Business Environment Quick Tips
Poly Trio Parameter Reference  Guide
Poly Trio Quick Tips
Poly Trio Quick Tips 5.5.3 AA
Poly Trio Solution Administrator Guide 7.1.0 (HTML)
Poly Trio Solution Administrator Guide 7.0.0AA
Poly Trio Solution Administrator Guide 7.0.0 (HTML)
Poly Trio Solution Administrator Guide 5.9.5AA (HTML)
Poly Trio Solution Administrator Guide 5.9.4AA(HTML)
Poly Trio Solution Provisioning Guide (HTML)
Poly Trio Solution User Guide 7.1.0 (HTML)
Poly Trio Solution User Guide 7.0.0AA (HTML)
Poly Trio Solution User Guide UC Software 7.0.0AA
Poly Trio Systems in Microsoft Environments Administrator Guide 7.1.0 (HTML)
Poly Trio Systems in Microsoft Environments Administrator Guide 7.0.0AA (HTML)
Poly Trio Systems in Microsoft Environments User Guide 7.0.0AA
Poly Trio User Guide 5.9.5AA (HTML)
Poly Trio User Guide 5.9.4AA (HTML)
Poly Trio with Microsoft Teams User Guide 5.9.5AA (HTML)
Poly Trio with Microsoft Teams User Guide 5.9.4AA (HTML)
Poly Trio with Skype for Business Deployment Guide 5.8.0AA (HTML)
Poly Trio with Skype for Business Deployment Guide 5.7.1AA (HTML)
Poly Trio with Skype for Business User Guide 5.9.5AA (HTML)
Poly Trio with Skype for Business User Guide 5.9.4AA (HTML)
Document Name Language
Polycom End User License Agreement
Document Name Language
Addressing Poly Trio 8800 Software Downgrade Limitations (EA106128)
Certificate Updates for Polycom Trio Solution 5.9.0AA
Certificate Updates for Polycom Trio Solution 5.8.0AA
Certificate Updates for Polycom Trio Solution 5.7.2 AA
Certificate Updates for Polycom Trio Solution 5.5.4 AA
Certificate Updates for Polycom Trio Solution 5.4.5 AA
Certificate Updates for Poly Trio Solution 5.9.4AA
Certificate Updates for Poly Trio Solution 5.9.2AA
Certificate Updates for Poly Trio Solution 5.9.1AA
March 2019 Polycom Trio 8800/8500 Product Shipping Change Notice (EA120912)
November 2018 Polycom Trio 8800/8500 Product Shipping Change Notice (EA106116)
Poly Trio Conferencing System Privacy Guide
Poly Trio Encryption Reference Guide
Poly Trio Solution Safety and Regulatory Notices
Polycom RealPresence Trio Safety and Regulatory Notices 5.9.2AA
Polycom Trio Offer of Source for Open Source Software 5.9.0AA
Polycom Trio Offer of Source for Open Source Software 5.8.0AA
Polycom Trio Offer of Source for Open Source Software 5.7.1
Polycom Trio Offer of Source for Open Source Software 5.9.3 AA
Polycom Trio Offer of Source for Open Source Software 5.7.2 AA
Polycom Trio Solution Safety and Regulatory Notice 5.7.1
Polycom Trio Solution Safety and Regulatory Notice 5.7.2 AA
Polycom Trio VisualPro Regulatory Notices
Polycom UC Software – REST API Reference for Polycom Trio 5.9.0AA
Polycom UC Software – REST API Reference for Polycom Trio 5.8.0AA
Polycom UC Software REST API Reference Manual 5.9.2AA
Poly Trio Offer of Source for Open Source Software 5.9.5AA
Poly Trio Offer of Source for Open Source Software 5.9.1AA
Poly UC Software – REST API Reference for Poly Trio 5.9.5AA
Poly UC Software – REST API Reference for Poly Trio 5.9.1 AA