Polycom Trio 8800

Notes

Only use software version 6.2.0 or later when pairing Polycom Trio VisualPro or RealPresence Group Series 310 and 500 systems with Polycom Trio 8500 and 8800 systems versions 5.7.2AB or later. Your RealPresence Group Series system must also be hardware version 20 or later.
Polycom UC Software 5.4.4AA should be used only with the Polycom Trio 8800 system for audio-only calling. After discovering issues with UC Software 5.4.4AA, Polycom has made the decision to withdraw support of UC Software 5.4.4AA for use with the Polycom Trio Visual+ system. Polycom recommends that you do not deploy UC Software 5.4.4AA with the Polycom Trio Visual+ system and use UC Software 5.4.4AB and newer instead. If you have any questions, please contact your Polycom support representative.
As of January 2017, Polycom began shipping the Polycom Trio 8800 with a new MAC ID/Serial Number range. The Polycom Trio Visual+ accessory is expected to start shipping with the same new MAC ID range in Q2’17. Prior to this change, all MAC/Serial Numbers began with 00:04:F2:xx:xx:xx. The new MAC ID/Serial Number range starts with 64:16:7f:xx:xx:xx.

Product Name	Software Download	Release Date
Polycom Trio 8800 Software 5.9.0 Rev AA Release Notes (PDF)		Apr 16, 2019
Polycom Trio 8800 Software 5.9.0 Rev AA CAB		Apr 16, 2019
Polycom Trio 8800 Software 5.8.0 Rev AC Release Notes (PDF)		Feb 28, 2019
Polycom Trio 8800 Software 5.8.0 Rev AC CAB		Feb 28, 2019
Polycom Trio 8800 Software 5.8.0 Rev AA Release Notes (PDF)		Jan 16, 2019
Polycom Trio 8800 Software 5.8.0 Rev AA CAB		Jan 16, 2019
Polycom Trio 8800 Software 5.7.2 Rev AD Release Notes (PDF)		Feb 28, 2019
Polycom Trio 8800 Software 5.7.2 Rev AD CAB		Feb 28, 2019
Polycom Trio 8800 Software 5.7.1 Rev AF Release Notes (PDF)		Feb 28, 2019
Polycom Trio 8800 Software 5.7.1 Rev AF CAB		Feb 28, 2019
Polycom Trio VisualPro Software 6.2.0 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8800 Software 5.7.2 Rev AB or later) Release Notes (PDF)		Dec 21, 2018
Polycom Content App (formerly Pano App)
PPCIP for PC Version 1.4.2		Dec 05, 2016
PPCIP for Mac Version 1.4.2		Nov 04, 2016
Polycom EagleEye IV USB Camera
Polycom EagleEye Mini

Setup Documents

Document Name	Language
Bulk Deployment of Polycom Conference Phones with Cisco Unified Communications Manager Deployment Guide
Deploying Polycom Trio Solution, SoundStation IP and Polycom SoundStation Duo Conference Phones with Cisco Unified Communications Manager (CUCM)
Example Configuration File for Polycom Trio 8800 Collaboration Kit with Skype for Business
Polycom Trio 8800 Collaboration Kit with Trio VisualPro and EagleEye IV 4x Camera Setup Sheet
Polycom Trio 8800 Collaboration Kit with Trio VisualPro and EagleEye IV 12x Camera Setup Sheet
Polycom Trio 8800 PTZ Collaboration Kit Setup Sheet
Polycom Trio 8800 Setup Sheet
Polycom Trio Visual+ Setup Sheet
Polycom Trio VisualPro Setup Sheet
Polycom Trio with Polycom RealPresence Group Series Integration Guide
Polycom Unified Communications Deployment Guide for Avaya Aura and Avaya IP Office Environments Deployment Guide

User and Administrator Documents

Document Name	Language
Polycom Trio 8800 FAQ
Polycom Trio Solution User Guide 5.9.0AA (HTML)
Polycom Trio Solution User Guide 5.8.0AA (HTML)
Polycom Trio Solution User Guide 5.7.1AA (HTML)
Polycom Trio Solution with Skype for Business User Guide 5.9.0AA (HTML)
Polycom Trio Solution with Skype for Business User Guide 5.8.0AA (HTML)
Polycom Trio Solution with Skype for Business User Guide 5.7.1AA (HTML)
Polycom Trio Systems in a Skype for Business Environment Quick Tips 5.5.3 AA
Polycom Trio Systems in Microsoft Environments Deployment Guide 5.9.0AA (HTML)
Polycom Trio Systems Quick Tips 5.5.3 AA
Polycom Trio Systems with Skype for Business Deployment Guide 5.8.0AA (HTML)
Polycom Trio Systems with Skype for Business Deployment Guide 5.7.1AA (HTML)
Polycom UC Software for Polycom Trio Solution Administrator Guide 5.9.0AA (HTML)
Polycom UC Software for Polycom Trio Solution Administrator Guide 5.8.0AA (HTML)
Polycom UC Software for Polycom Trio Solution Administrator Guide 5.7.1AA (HTML)

EULA

Document Name	Language
Polycom End User License Agreement

Document Name	Language
Certificate Updates for Polycom Trio Solution 5.9.0AA
Certificate Updates for Polycom Trio Solution 5.8.0AA
Certificate Updates for Polycom Trio Solution 5.7.2 AA
March 2019 Polycom Trio 8800/8500 Product Shipping Change Notice (EA120912)
Polycom Engineering Advisories and Technical Notifications
Polycom Trio Offer of Source for Open Source Software 5.9.0AA
Polycom Trio Offer of Source for Open Source Software 5.8.0AA
Polycom Trio Offer of Source for Open Source Software 5.7.1
Polycom Trio Offer of Source for Open Source Software 5.7.2 AA
Polycom Trio Solution Safety and Regulatory Notice 5.7.1
Polycom Trio Solution Safety and Regulatory Notice 5.7.2 AA
Polycom Trio VisualPro Regulatory Notices
Polycom UC Software – REST API Reference for Polycom Trio

Archived Documents

Document Name	Language

Compliance Documents

Document Name	Language

Product Name	Software Download	Release Date
Polycom Trio 8800 Software 5.7.2 Rev AB Release Notes (PDF)		Nov 12, 2018
Polycom Trio 8800 Software 5.7.2 Rev AB CAB		Nov 12, 2018
Polycom Trio 8800 Software 5.7.2 Rev AA Release Notes (PDF)		Oct 22, 2018
Polycom Trio 8800 Software 5.7.2 Rev AA CAB		Oct 22, 2018
Polycom Trio 8800 Software 5.7.1 Rev AC Release Notes (PDF)		Sep 19, 2018
Polycom Trio 8800 Software 5.7.1 Rev AC CAB		Sep 19, 2018
Polycom Trio 8800 Software 5.7.1 Rev AB Release Notes (PDF)		Aug 28, 2018
Polycom Trio 8800 Software 5.7.1 Rev AB CAB		Aug 28, 2018
Polycom Trio 8800 Software 5.7.1 Rev AA Release Notes (PDF)		Aug 06, 2018
Polycom Trio 8800 Software 5.7.1 Rev AA CAB		Aug 06, 2018
Polycom Trio 8800 Software 5.5.4 Rev AA Release Notes (PDF)		Apr 06, 2018
Polycom Trio 8800 Software 5.5.4 Rev AA CAB		Apr 06, 2018
Polycom Trio 8800 Software Version 5.5.3 Rev AB Release Notes (PDF)		Feb 12, 2018
Polycom Trio 8800 Software Version 5.5.3 Rev AB CAB		Feb 12, 2018
Polycom Trio 8800 Software Version 5.5.3 Rev AA Release Notes (PDF)		Dec 20, 2017
Polycom Trio 8800 Software Version 5.5.3 Rev AA CAB		Dec 20, 2017
Polycom Trio 8800 Software Version 5.5.2 Rev AE Release Notes (PDF)		Dec 12, 2017
Polycom Trio 8800 Software Version 5.5.2 Rev AE CAB		Dec 12, 2017
Polycom Trio 8800 Software 5.5.2 Rev AC Release Notes (PDF)		Sep 25, 2017
Polycom Trio 8800 Software 5.5.2 Rev AC CAB		Sep 25, 2017
Polycom Trio 8800 Software Version 5.4.5 Rev AG Release Notes (PDF)		Jul 24, 2017
Polycom Trio 8800 Software Version 5.4.5 Rev AG CAB		Jul 24, 2017
Polycom Trio 8800 Software Version 5.4.5 Rev AC Release Notes (PDF)		May 05, 2017
Polycom Trio 8800 Software 5.4.5 Rev AC CAB		May 05, 2017
Polycom Trio 8800 Software 5.4.5 Rev AA Release Notes (PDF)		Mar 31, 2017
Polycom Trio 8800 Software 5.4.5 Rev AA CAB Release Notes (PDF)		Mar 31, 2017
Polycom Trio 8800 Software 5.4.4 Rev AD Release Notes (PDF)		Feb 03, 2017
Polycom Trio 8800 Software 5.4.4 Rev AD CAB Release Notes (PDF)		Feb 03, 2017
Polycom Trio 8800 Software 5.4.4 Rev AB Release Notes (PDF)		Dec 22, 2016
Polycom Trio 8800 Software 5.4.4 Rev AB CAB		Dec 22, 2016
Polycom Trio 8800 Software 5.4.4 Rev AA for Trio 8800 Only (Trio Visual+ accessory for video and content is not supported) Release Notes (PDF)		Dec 14, 2016
Polycom Trio 8800 Software 5.4.4 Rev AA CAB File for Trio 8800 Only (Trio Visual+ accessory for video and content is not supported)		Dec 14, 2016
Polycom Trio 8800 Software 5.4.3 Rev AE Release Notes (PDF)		Oct 25, 2016
Polycom Trio 8800 Software 5.4.3 Rev AE CAB		Oct 25, 2016
Polycom Trio 8800 Software 5.4.3 Rev AD Release Notes (PDF)		Aug 19, 2016
Polycom Trio 8800 Software 5.4.3 Rev AD CAB		Aug 19, 2016
Polycom Trio 8800 Software 5.4.3 Rev AA Release Notes (PDF)		May 16, 2016
Polycom Trio 8800 Software 5.4.3 Rev AA CAB		May 16, 2016
Polycom Trio 8800 Software 5.4.2 Rev AB Release Notes (PDF)		Apr 06, 2016
Polycom Trio 8800 Software 5.4.2 Rev AB CAB		Apr 06, 2016
Polycom Trio 8800 Software 5.4.1 Rev AA Release Notes (PDF)		Jan 29, 2016
Polycom Trio 8800 Software 5.4.1 Rev AA CAB		Jan 29, 2016
Polycom Trio 8800 Software 5.4.0 Rev AB Release Notes (PDF)		Dec 22, 2015
Polycom Trio 8800 Software 5.4.0 Rev AB CAB		Dec 22, 2015
Polycom Trio 8800 Software 5.4.0 Rev AA Release Notes (PDF)		Dec 08, 2015
Polycom Trio 8800 Software 5.4.0 Rev AA CAB		Dec 08, 2015
Polycom Trio 8800 Software 5.4.0 Release Notes (PDF)		Nov 20, 2015
Polycom Trio 8800 Software 5.4.0 CAB		Nov 20, 2015
PPCIP for Mac 1.0.1		Dec 14, 2015
PPCIP for PC 1.3.1		Dec 14, 2015
Polycom Trio VisualPro Software 6.1.10 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8800 Software 5.7.2 Rev AB or later) Release Notes (PDF)		Nov 13, 2018
Polycom Trio VisualPro Software 6.1.9 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8800 Software 5.7.1 Rev AB or later) Release Notes (PDF)		Oct 03, 2018
Polycom Trio VisualPro Software 6.1.8 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500 Software 5.7.1 Rev AB or later) Release Notes (PDF)		Aug 28, 2018
Polycom Trio 8800 Software 5.7.2 Rev AB Release Notes (PDF)		Nov 12, 2018
Polycom Trio 8800 Software 5.7.2 Rev AB CAB		Nov 12, 2018
Polycom Trio 8800 Software 5.7.2 Rev AA Release Notes (PDF)		Oct 22, 2018
Polycom Trio 8800 Software 5.7.2 Rev AA CAB		Oct 22, 2018
Polycom Trio 8800 Software 5.7.1 Rev AC Release Notes (PDF)		Sep 19, 2018
Polycom Trio 8800 Software 5.7.1 Rev AC CAB		Sep 19, 2018
Polycom Trio 8800 Software 5.7.1 Rev AB Release Notes (PDF)		Aug 28, 2018
Polycom Trio 8800 Software 5.7.1 Rev AB CAB		Aug 28, 2018
Polycom Trio 8800 Software 5.7.1 Rev AA Release Notes (PDF)		Aug 06, 2018
Polycom Trio 8800 Software 5.7.1 Rev AA CAB		Aug 06, 2018
Polycom Trio 8800 Software 5.5.4 Rev AA Release Notes (PDF)		Apr 06, 2018
Polycom Trio 8800 Software 5.5.4 Rev AA CAB		Apr 06, 2018
Polycom Trio 8800 Software Version 5.5.3 Rev AB Release Notes (PDF)		Feb 12, 2018
Polycom Trio 8800 Software Version 5.5.3 Rev AB CAB		Feb 12, 2018
Polycom Trio 8800 Software Version 5.5.3 Rev AA Release Notes (PDF)		Dec 20, 2017
Polycom Trio 8800 Software Version 5.5.3 Rev AA CAB		Dec 20, 2017
Polycom Trio 8800 Software Version 5.5.2 Rev AE Release Notes (PDF)		Dec 12, 2017
Polycom Trio 8800 Software Version 5.5.2 Rev AE CAB		Dec 12, 2017
Polycom Trio 8800 Software 5.5.2 Rev AC Release Notes (PDF)		Sep 25, 2017
Polycom Trio 8800 Software 5.5.2 Rev AC CAB		Sep 25, 2017
Polycom Trio 8800 Software Version 5.4.5 Rev AG Release Notes (PDF)		Jul 24, 2017
Polycom Trio 8800 Software Version 5.4.5 Rev AG CAB		Jul 24, 2017
Polycom Trio 8800 Software Version 5.4.5 Rev AC Release Notes (PDF)		May 05, 2017
Polycom Trio 8800 Software 5.4.5 Rev AC CAB		May 05, 2017
Polycom Trio 8800 Software 5.4.5 Rev AA Release Notes (PDF)		Mar 31, 2017
Polycom Trio 8800 Software 5.4.5 Rev AA CAB Release Notes (PDF)		Mar 31, 2017
Polycom Trio 8800 Software 5.4.4 Rev AD Release Notes (PDF)		Feb 03, 2017
Polycom Trio 8800 Software 5.4.4 Rev AD CAB Release Notes (PDF)		Feb 03, 2017
Polycom Trio 8800 Software 5.4.4 Rev AB Release Notes (PDF)		Dec 22, 2016
Polycom Trio 8800 Software 5.4.4 Rev AB CAB		Dec 22, 2016
Polycom Trio 8800 Software 5.4.4 Rev AA for Trio 8800 Only (Trio Visual+ accessory for video and content is not supported) Release Notes (PDF)		Dec 14, 2016
Polycom Trio 8800 Software 5.4.4 Rev AA CAB File for Trio 8800 Only (Trio Visual+ accessory for video and content is not supported)		Dec 14, 2016
Polycom Trio 8800 Software 5.4.3 Rev AE Release Notes (PDF)		Oct 25, 2016
Polycom Trio 8800 Software 5.4.3 Rev AE CAB		Oct 25, 2016
Polycom Trio 8800 Software 5.4.3 Rev AD Release Notes (PDF)		Aug 19, 2016
Polycom Trio 8800 Software 5.4.3 Rev AD CAB		Aug 19, 2016
Polycom Trio 8800 Software 5.4.3 Rev AA Release Notes (PDF)		May 16, 2016
Polycom Trio 8800 Software 5.4.3 Rev AA CAB		May 16, 2016
Polycom Trio 8800 Software 5.4.2 Rev AB Release Notes (PDF)		Apr 06, 2016
Polycom Trio 8800 Software 5.4.2 Rev AB CAB		Apr 06, 2016
Polycom Trio 8800 Software 5.4.1 Rev AA Release Notes (PDF)		Jan 29, 2016
Polycom Trio 8800 Software 5.4.1 Rev AA CAB		Jan 29, 2016
Polycom Trio 8800 Software 5.4.0 Rev AB Release Notes (PDF)		Dec 22, 2015
Polycom Trio 8800 Software 5.4.0 Rev AB CAB		Dec 22, 2015
Polycom Trio 8800 Software 5.4.0 Rev AA Release Notes (PDF)		Dec 08, 2015
Polycom Trio 8800 Software 5.4.0 Rev AA CAB		Dec 08, 2015
Polycom Trio 8800 Software 5.4.0 Release Notes (PDF)		Nov 20, 2015
Polycom Trio 8800 Software 5.4.0 CAB		Nov 20, 2015
PPCIP for Mac 1.0.1		Dec 14, 2015
PPCIP for PC 1.3.1		Dec 14, 2015
Polycom Trio VisualPro Software 6.1.10 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8800 Software 5.7.2 Rev AB or later) Release Notes (PDF)		Nov 13, 2018
Polycom Trio VisualPro Software 6.1.9 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8800 Software 5.7.1 Rev AB or later) Release Notes (PDF)		Oct 03, 2018
Polycom Trio VisualPro Software 6.1.8 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8500 Software 5.7.1 Rev AB or later) Release Notes (PDF)		Aug 28, 2018
PPCIP for Mac Version 1.0.1		Dec 04, 2015

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Polycom Trio 8800

Setup Documents

User and Administrator Documents

EULA

Other Documents

Archived Documents

Compliance Documents

Support Updates

Support Portal Self-Help

Select a country/region:

Setup Documents

User and Administrator Documents

EULA

Other Documents

Archived Documents

Compliance Documents

Product Orientation Video Center