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Polycom Trio 8800
- To comply with the California SB-327 password mandate, Poly Trio systems configured with the factory default administrator password which are updated to Poly Trio Software UCS 5.9.2 Rev AA or higher will require the administrator password to be changed to a unique password after the update.
- Microsoft has announced changes related to the Microsoft Online device registration requirement. These changes affect Polycom Trio 8800 systems registered for Skype for Business accounts. Before upgrading your Microsoft environment Polycom Trio 8800 system to version 5.9.1 Rev AA or later, see the Technical Advisory for specific changes and actions required.
- Only use software version 6.2.0 or later when pairing Polycom Trio VisualPro or RealPresence Group Series 310 and 500 systems with Polycom Trio 8500 and 8800 systems versions 5.7.2AB or later. Your RealPresence Group Series system must also be hardware version 20 or later.
- Polycom UC Software 5.4.4AA should be used only with the Polycom Trio 8800 system for audio-only calling. After discovering issues with UC Software 5.4.4AA, Polycom has made the decision to withdraw support of UC Software 5.4.4AA for use with the Polycom Trio Visual+ system. Polycom recommends that you do not deploy UC Software 5.4.4AA with the Polycom Trio Visual+ system and use UC Software 5.4.4AB and newer instead. If you have any questions, please contact your Polycom support representative.
- As of January 2017, Polycom began shipping the Polycom Trio 8800 with a new MAC ID/Serial Number range. The Polycom Trio Visual+ accessory is expected to start shipping with the same new MAC ID range in Q2’17. Prior to this change, all MAC/Serial Numbers began with 00:04:F2:xx:xx:xx. The new MAC ID/Serial Number range starts with 64:16:7f:xx:xx:xx.
- To view product specific How To videos, click here
| Product Name Product Name & Notes | Software Download | Release Notes | Release Date |
|---|---|---|---|
Polycom Trio 8800 Software 5.9.4 Rev AB
Release Notes (PDF)
|
423 MB | Jul 21, 2020 | |
|
Polycom Trio 8800 Software 5.9.4 Rev AB CAB
Release Notes (PDF)
|
418 MB | Jul 21, 2020 | |
|
Polycom Trio VisualPro Software 6.2.2.1 (to be used with VisualPro or Group Series 310/500 hardware Rev 20 or later and Polycom Trio 8800 Software 5.7.2 Rev AB or later)
Release Notes (PDF)
|
421 MB | Dec 11, 2019 | |
| Polycom Content App (formerly Pano App) | |||
|
Poly Trio Pass-through For Windows 10
Release Notes (PDF)
|
54 MB | Dec 20, 2019 | |
| Poly Virtual USB Connector For Zoom Rooms 1.0.0.56 | 3.5 MB | Jun 12, 2019 | |
| PPCIP for PC Version 1.4.2 | 523 KB | Dec 05, 2016 | |
| PPCIP for Mac Version 1.4.2 | 102 KB | Nov 04, 2016 | |
| Poly EagleEye Cube | |||
| Polycom EagleEye Mini | |||
| Polycom EagleEye IV USB Camera |
| Document Name | Language |
|---|---|
| Polycom End User License Agreement |
|
