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Guidelines for Poly Video, Phones and Services Support

ASK Polycom Knowledge Base

  • To solve your product inquiries please visit our Knowledge Base.

Technical Support and Repair Services Online

  • If you work directly with Poly, log onto the Poly Online Support Center to open a Web Service Request.
  • Our Technical Support Team will review your request and open an RMA on your behalf, if required.
  • Support on out of warranty or out of contract products and issues may be charged.

Technical Support or Repair Services by Phone, please click your region below:

North America   ⯆

Country Telephone

United States and Canada

Phone: 1-888-248-4143 or +1-916-928-7561

Option 1: If you have a CSP Access Code

Option 2: Technical Support on Audio Products

Option 3: Technical support on Network Infrastructure Products

Option 4: Video Products Technical Support

Option 5: Non Technical Services: Training, Installation and Professional Services, Learning Center, Obtain Status on an existing RMA

Option 6: Spanish, Portuguese and French

South America   ⯆  

Country Telephone

Argentina

Phone: +0-800-666-2832

Brazil

Phone: +0-800-891-5786

Option 1: Portuguese

Option 2: Spanish

Option 3: French

Chile

Phone: +188-800-510-011

Colombia

Phone: +0-1800-917-1911

Mexico

Phone: 01-800-283-2926

Rest of Central & South America

Phone: +1-978-292-5516

Option 1: Espãnol

Option 2: Português

Option 3: Français

Europe, Middle East and Africa (EMEA)  ⯆

Country Telephone

EMEA

Phone: +44 1753 723020

France

Phone: +33 1 41 32 18 20

Germany

Phone: +49 89 262059 222

Russia

Phone: +7 495 213 1222

Asia and Pacific   ⯆

Country Telephone

Asia-Pacific Region (Sydney time)

Phone: +61-2-9978-8098

Australia

Phone: 180-072-5598

China

Phone: 400-688-4868

Hong Kong

Phone: 800-966-391

India

Phone: +65-6389-9200 or +91-124-486-1662

Indonesia

Phone: 001-803-618-17

Japan

Phone: 0066-3361-2146

Korea

Phone: 003-086-100-97

Malaysia

Phone: 180-081-5051

New Zealand

Phone: 080-050-7856

Philippines

Phone: 180-016-110-290

Singapore

Phone: 800-616-1958

Taiwan

Phone: 008-016-114-49

Thailand

Phone: 001-800-611-2919

Rest of Asia Pacific (Singapore time)

Phone: +65-6389-9200

 

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