Video, Phones and Services Support

Cloud Services

Poly Cloud Relay

Poly Lens

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Polycom Device Management Service for Enterprise

Polycom Device Management Service for Service Providers

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RealConnect for Office 365

Telepresence and Video

ATX 300

CX Series

CX7000

CX8000

G200

G7500

HDX Series

HDX 4000

HDX 6000

HDX 7000

HDX 8000

HDX 9000

Ceiling Microphone Array

Practitioner Cart HDX Unit

Manageability Instrumentation

Poly Room Solution for Microsoft Teams Rooms

Poly G10-T

Poly G40-T

Poly G85-T

Poly + HP and Poly + Lenovo Solutions

OTX HD

OTX 100

OTX 300

Poly Room Kits

Poly Focus Room Kit with Poly Studio P15

Poly Large Room Kit with Poly Studio E70

Poly Small-Medium Room Kit with Poly Studio

Poly Studio X Family

Poly Studio X30

Poly Studio X50

Poly Studio X70

Polycom EagleEye IV USB Camera

Polycom Companion

Polycom Content App

Polycom MSR Series

Polycom Pano

Polycom Trio

Poly Trio C60

Poly Trio 8300

Polycom Trio 8800

Polycom Trio 8500

Polycom Trio VisualPro

RealConnect for Office 365

RealPresence Centro

RealPresence Debut

RealPresence Desktop

RealPresence Group Series

Polycom ISDN Gateway

Poly Medialign

RealPresence Group 300/310

RealPresence Group 500

RealPresence Group 700

RealPresence Group Packaged Solutions

RealPresence Immersive Studio

RealPresence Immersive Studio Flex

RealPresence Mobile

RealPresence OTX Studio

RealPresence Video App SDK

RPX HD

RPX HD 200

RPX HD 400

Telepresence m100

Video Test Numbers

Zero Touch Provisioning

UC Infrastructure

Collaboration & Conferencing Platforms

RMX 2000

RMX 4000

RealPresence Collaboration Server 800s

RealPresence Collaboration Server (RMX)1800

RealPresence Collaboration Server, Virtual Edition

ContentConnect

Manageability Instrumentation

Management & Scheduling

RealPresence Distributed Media Application (DMA)

RealPresence Resource Manager

RealConnect Access Suite

RealPresence Clariti

RealPresence Web Suite

Security - Firewall Traversal

Recording, Streaming & Video Content Management Solutions

Polycom Workflow Server

Voice

Business IP Phones

VVX 150

VVX 250

VVX 350

VVX 450

VVX EM50 Expansion Module

VVX 150 OBi Edition

VVX 250 OBi Edition

VVX 350 OBi Edition

VVX 450 OBi Edition

Business Media Phones (CCX Series)

CCX 400

CCX 500

CCX 600

CCX 700

Latest Poly CCX Software Release

Business Media Phones (VVX Series)

VVX 101

VVX 201

VVX 300/310

VVX 301/311

VVX 400/410

VVX 401/411

VVX 500

VVX 501

VVX 600

VVX 601

VVX Expansion Modules

CX Series

CX5100

CX5500

Polycom Trio

Poly Trio C60

Poly Trio 8300

Polycom Trio 8500

Polycom Trio 8800

Polycom Trio VisualPro

Poly Edge B Series Phones

Poly Trio

Poly Trio C60

Poly Trio 8300

Polycom Trio 8500

Polycom Trio 8800

Polycom Trio VisualPro

Latest Poly Trio Software Release

Poly Rove DECT IP Phones

Poly Rove 30 DECT Handset

Poly Rove 40 DECT Handset

Poly Rove B2 DECT Base Station

Poly Rove B4 DECT Base Station

Poly Rove R8 DECT Repeater

Polycom UC Software

Latest Polycom UC Software Release

Polycom Engineering Advisories and Technical Notifications

Polycom Profiled UC Software Features

Polycom UC Software for Skype for Business Deployments

Polycom UC Software Support Center

Polycom UC Software: Important Notices

SoundStation

SoundStation Duo

SoundStation2

SoundStation IP

SoundStation Duo

SoundStation IP 5000

SoundStation IP 6000

SoundStructure

VoiceStation 300

VoIP Adapters

OBi300

OBi302

OBi312

OBi504

OBi508

DECT IP Phones

VVX D230

VVX D60

Zero Touch Provisioning

Peripherals

EagleEye IV

EagleEye IV USB Camera

EagleEye Cube

EagleEye Director II

EagleEye Mini

EagleEye Producer

Polycom Studio

Poly Studio E70

Poly Studio P Series

Poly Studio P15

Poly Studio P5

Poly Studio P21

Poly TC8

Strategic Partner Solutions

AWS

Alexa for Business

Amazon Chime

BlueJeans

BroadSoft

HP

Microsoft

Zoom

Zoom Video

Zoom Phone

Interop Solutions

Webex

EOL Products

RealPresence Access Director

RealPresence CloudAXIS Suite

RealPresence One

RealPresence Platform Director

RealPresence Video DualManager 400

RMX 1000

RMX 1500

VBP 200 E

VBP 4300 Series

VBP 4350 Series

VBP 4555 Series

VBP 5300-E Series

VBP 5300-ST Series

VBP 6400-ST Series

VBP 7301 Series

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CCX 400

Watch video on how to upgrade CCX400 phones running version 1.0.0.xxxx or 1.0.1.xxxx to Poly UC Software version 6.2.23.xxxx.
Note: The exact versions displayed in the video may differ but the upgrade from v1.0 to v6.x remains the same

Product Name Product Name & Notes	Software Download	Release Notes	Release Date
Poly CCX 400 Business Media Phones Software 7.2.0.12360 Release Notes (PDF)	583 MB	Release Notes (PDF)	Nov 05, 2021
Poly CCX 400 Business Media Phones Software 7.1.3.0991 Release Notes (PDF)	596 MB	Release Notes (PDF)	Nov 15, 2021
Poly CCX 400 Business Media Phones Software 7.1.3.0991 CAB Release Notes (PDF)	592 MB	Release Notes (PDF)	Nov 15, 2021
Poly CCX 400 Business Media Phones Software 7.1.1.0744 Release Notes (PDF)	586 MB	Release Notes (PDF)	Jun 29, 2021
Poly CCX 400 Business Media Phones Software 7.1.0.8166 Release Notes (PDF)	586 MB	Release Notes (PDF)	Aug 03, 2021
Poly CCX 400 Business Media Phones Software 7.1.0.8048 Release Notes (PDF)	586 MB	Release Notes (PDF)	Jun 02, 2021
Poly CCX 400 Business Media Phones Software 7.1.0.8048 CAB Release Notes (PDF)	582 MB	Release Notes (PDF)	Jun 02, 2021
Poly CCX 400 Business Media Phones Software 6.2.23.0396 Release Notes (PDF)	587 MB	Release Notes (PDF)	May 21, 2021
Poly CCX 400 Business Media Phones Software 7.0.3.0515 Release Notes (PDF)	592 MB	Release Notes (PDF)	Jul 27, 2021
Poly CCX 400 Business Media Phones Software 7.0.3.0515 CAB Release Notes (PDF)	587 MB	Release Notes (PDF)	Jul 27, 2021
Poly Better Together over Ethernet Connector (BToE) Application 4.4.0 Release Notes (PDF)	5.7 MB	Release Notes (PDF)	Jun 29, 2020
Poly CCX 400 1.0.X to Poly UCS 6.2.23.0396 USB Upgrade Release Notes (PDF)	583 MB	Release Notes (PDF)	Nov 01, 2021

Product Name Product Name & Notes	Software Download	Release Notes	Release Date
Poly CCX 400 Business Media Phones Software 6.2.22.0185 Release Notes (PDF)	549 MB	Release Notes (PDF)	Oct 16, 2020
Poly CCX 400 Business Media Phones Teams Software 6.2.22.0185 Release Notes (PDF)	549 MB	Release Notes (PDF)	Oct 16, 2020
Poly CCX 400 Business Media Phones Software 6.2.21.1428 Release Notes (PDF)	551 MB	Release Notes (PDF)	Sep 16, 2020
Poly CCX 400 Business Media Phones Software 6.2.11.1475 Release Notes (PDF)	533 MB	Release Notes (PDF)	Jun 29, 2020
Poly CCX 400 Business Media Phones Release Notes 1.0.1			May 18, 2020
Poly CCX 400 Business Media Phones Release Notes 1.0.0			Jan 24, 2020
Poly CCX 400 Business Media Phones Teams Software 6.2.21.1198 Release Notes (PDF)	549 MB	Release Notes (PDF)	Sep 16, 2020
Poly Better Together over Ethernet Connector (BToE) Application 4.3.0 Release Notes (PDF)	5.7 MB	Release Notes (PDF)	Dec 19, 2019

Setup Documents

Document Name	Language
BroadSoft Feature Integration for Poly VVX and CCX Business IP and Media Phones
Poly CCX 400 Business Media Phones Setup Sheet
Wallmount Instructions for Poly CCX Business Media Phones

User and Administrator Documents

Document Name	Language
Poly CCX Business Media Phones with Better together over Ethernet User Guide (HTML)
Poly CCX Business Media Phones with Microsoft Administrator Guide (HTML)
Poly CCX Business Media Phones with Microsoft Teams User Guide (HTML)
Poly CCX Business Media Phones with OpenSIP Administrator Guide (HTML)
Poly CCX Business Media Phones with OpenSIP Parameter Guide (HTML)
Poly CCX Business Media Phones with OpenSIP Provisioning Guide (HTML)
Poly CCX Business Media Phones with OpenSIP User Guide (HTML)	Chinese (simplified) Chinese (traditional) English Korean Portuguese Russian Spanish
Poly CCX Business Media Phones with Skype for Business User Guide (HTML)
Quick Tips for Poly CCX Business Media Phones with Microsoft Teams	Chinese (simplified) Chinese (traditional) English French German Italian Japanese Korean Portuguese Russian Spanish
Quick Tips for Poly CCX Business Media Phones with OpenSIP	Chinese (simplified) Chinese (traditional) English French German Italian Japanese Korean Portuguese Russian Spanish

EULA

Document Name	Language
Polycom End User License Agreement

Other Documents

Document Name	Language
BroadSoft Busy Lamp Field (BLF) and Key System Emulation Technical Reference
Poly CCX Business Media Phones Certificates Update
Poly CCX Business Media Phones Encryption Reference Guide
Poly CCX Business Media Phones Offer of Source for Open Source Software
Poly CCX Business Media Phones Offer of Source for Open Source Software
Poly CCX Business Media Phones Privacy Guide
Poly CCX Business Media Phones Safety and Regulatory Notices

Archived Documents

Document Name	Language
Poly CCX Business Media Phones with Microsoft Administrator Guide 6.2.21
Poly CCX Business Media Phones with Microsoft Administrator Guide 5.9.12
Poly CCX Business Media Phones with Microsoft Teams User Guide 6.2.21
Poly CCX Business Media Phones with Microsoft Teams User Guide 5.9.12
Poly CCX Business Media Phones with OpenSIP Administrator Guide 6.2.21
Poly CCX Business Media Phones with OpenSIP Administrator Guide 6.2.11
Poly CCX Business Media Phones with OpenSIP User Guide 6.2.21
Poly CCX Business Media Phones with OpenSIP User Guide 6.2.11
Poly CCX Business Media Phones with Skype for Business User Guide 6.2.21
Poly CCX Business Media Phones with Skype for Business User Guide 5.9.12