Note: For tips and best practices on provisioning Polycom phones and on using the configuration files, refer to the following documents:
How to Provision a Polycom Phone (Provisioning Guide 68638) (PDF)
Provisioning with the Master Configuration File (Best Practices 35361) (PDF)
Provisioning UC Software Provisioning Best Practices (White Paper 60806) (PDF)
Supporting documentation is available for each of the following product solutions: SoundPoint IP 301, 501, 600, 601; SoundStation IP 4000.
End of Life (EOL) Notice: Polycom follows industry standard practices regarding support of software for discontinued EOL products. Polycom supports software for the most current version and one previous major version OR two years after the release – whichever comes first. For reference, see the Polycom's End of Life (EOL) Support Policy.
Deploying UC Software in Environments Using Legacy Phones: When deploying UC Software in environments that include any legacy phones, it is essential that you match the configuration files parameters and values with the software version you are using. For more information, see Maintaining Older Polycom Phones Beyond Their Last Supported Software Release (Technical Bulletin 35311).
Shipping Configuration Changes: Polycom periodically updates the shipping configurations of the SoundPoint IP, SoundStation IP, and VVX business media phones. Before updating your phones to or from an earlier UC Software version, see the Product Shipping Configuration Change Notice for details.