Portal Help

Browser Issues / Pop-Up Blockers

Registration / Login Questions:

• The portal could not validate my email address or password
• The portal says an email was sent to me to set my password but I didn't receive it.
• I have received confirmation of my new user account and tried to reset my password but still can't log in.
• The login/password I always used with PRC is not working
• How do I change my password? 
• I can't login / I don't know my login or password
• I filled out the registration form, but I don't know the password to login. What do I do now?
• I started my registration but didn't have time to finish it. How do I retrieve my registration information?
• Partner Approval Process. How will I be notified of my acceptance or denial?
• What criteria does Polycom use to evaluate my request for partner access?

Content Access Questions:

• "Content not available or you are not authorized for this page." Error message
• Pop up windows all show the same content
• Are there different levels of access and what is offered at each level?
• How do I change my opt-in communication selections?

Still Need Help / Other Questions

 Browser Issues / Pop-Up Blockers

This site works best with Internet Explorer 6.0 (IE) .

This site requires pop-ups to function properly. Please set your browser to allow pop-ups at portal.polycom.com.

This can be accomplished by:

• Temporarily turning off pop-up blockers while using this site (portal.polycom.com)

OR

• Allowing pop-ups on a more permanent basis by updating browser settings.

In Internet Explorer:

1. Go to Tools » Internet Options 2. Choose the Privacy tab 3. In the 'Web Sites' section click 'Edit...' 4. In Address of Web Site, enter 'eservice.polycom.com' and click Allow 5. Click OK 6. Click OK

  User Registration / Login Questions

 The portal could not validate my email address or password

If you have not been to the website in a few years or if you are a product owner (not a partner) who has never registered or activated a product, you may need to request a new log in. The website uses your email address as your username. If you feel you already have an account and are not able to login submit a help request and we'll be happy to assist you.

 The portal says an email was sent to me to set my password but I didn't receive it.

Please first check your SPAM folder for an email from donotreply@polycom.com titled Password Set Notification to ensure that the email did not get put into a junk email folder. If you confirmed you did not receive the email, please submit a help request and we'll be happy to assist you.

 I have received confirmation of my new user account and tried to reset my password but still can’t log in.

The change password email expires after 3 days. If you have tried to reset your password and were unsuccessful please submit a help request and we will be happy to assist you.

 The login/password I always used with PRC is not working

Due to recent changes to the site we are asking users to reset their passwords. To reset you password please click on the 'Forgot My Password' link located on the login screen and follow the prompt instructions.

 How do I change my password

To reset you password please click on the 'Forgot My Password' link located on the login screen and follow the prompt instructions.

 I can't login / I don't know my login or password

Your login is now your email address. To retrieve your password, please click on the 'Forgot My Password' link located on the login screen and follow the prompt instructions.

 I filled out the registration form, but I don't know the password to login. What do I do now?

Please check your email account that you provided during registration for an email from donotreply@polycom.com titled Password Set Notification. The email will contain a link for you to set your password. If you have confirmed you did not receive the email, please submit a help request a nd we'll be happy to assist you.

 I started my registration but didn’t have time to finish it. How do I retrieve my registration information?

If you started your registration but had to exit before clicking the submit button you will need to restart the registration process.

 Partner Approval Process. How will I be notified of my acceptance or denial?

Once your registration has been submitted you will receive an email from donotreply@polycom.com that will include a link to set your password. If you were asked to complete a company profile you will be granted immediate Basic access. Polycom will then evaluate your request to determine if you should be granted Full access. If your access is upgraded you will receive an email from donotreply@polycom.com notifying you of the upgrade.

 What criteria does Polycom use to evaluate my request for partner access?

The Polycom Partner Resource provides tools for our complete ecosystem of partners. When Polycom receives a net new request (new company profile) we will contact the requestor to determine the reason for the access request. We will then contact the appropriate internal Polycom resource to determine what content entitlements should be added to your profile.

 Content Access Questions

 "Content not available or you are not authorized for this page." Error message

Portal content is based on entitlement according to your company profile type. If you feel you have received this message in err or please submit a help request and we'll be happy to assist you.

 Pop up windows all show the same content

When closing the pop up window, be sure to use the 'Close Window' link on the page (in the blue bar). Doing this will allow you to view the correct content from the other links.

 Are there different levels of access and what is offered at each level?

All new requests are granted default partner access. This access level provides access to Product Registration, Product Activation, eService, and Certification Program Information & Application. Once Polycom has changed the status of your company profile status to ACTIVE you will be granted full access according to your company profile entitlements.

 How do I change my opt-in communication selections?

Once you are logged in, click on the link “My Profile”. Next click on User Preferences and scroll down to Opt-Ins. Click on the link to Opt-Ins and update your preferences.

 Still Need Help / Other Questions

If you continue to have issues with the site or require additional help, please submit a help request.