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Pay Per Incident - Support - Polycom

Pay Per Incident

Pay-Per-Incident

Polycom supports voice, video, and network products meeting the following criteria:

If your product does not meet the above criteria, the following options are available to you:

This option puts extensive Polycom technical tips, release notes, manuals and specifications at your fingertips. All valued customers have complimentary access to this valuable resource library 7/24/365.

Polycom, Polycom Certified Service Partners and Authorized Resellers offer support contracts to meet the needs of your organization. This may include features such as unlimited access to Technical Support during local business hours, software updates, advance replacement and onsite support.

Pay-Per-Incident Pricing

Purchase support for the issue you're experiencing.

The charge for this service puts you in direct contact with Polycom technical experts to work on your issue. Please note that this charge is not inclusive of parts or upgrades should they be required.

Due to the differences in products and their complexities, our Pay-Per-Incident is based on the Polycom product in question. Please be advised you may experience slight differences in process from region to region. The following table summarizes the Pay-Per-Incident fee structure for you. Please note that Pay-Per-Incident does not cover repair costs. In the event a hardware repair or replacement is required, RMA charges may be billed separately

Product Group

Date

PPI Amount (USD)

PPI Amount (GPB)

PPI Amount (Euro)

SoundStation Series

August 15, 2015

$75.00

£50.00

€68.00

SoundPoint Pro Series

August 15, 2015

$75.00

£50.00

€68.00

VoiceStation, CX Voice Products

August 15, 2015

$75.00

£50.00

€68.00

SoundStation IP (VoIP)

August 15, 2015

$500.00

£333.00

€455.00

SoundPoint IP (VoIP)

August 15, 2015

$500.00

£333.00

€455.00

VVX (VOIP)

August 15, 2015

$500.00

£333.00

€455.00

Video Products, CX Video Products

August 15, 2015

$500.00

£333.00

€455.00

Network Products

August 15, 2015

$895.00

£597.00

€814.00


*Please note that a credit card number will be requested at the time of service.

*Support for VoIP Products, SoundStation IP, SoundPoint IP and VVX is only extended to Certified VoIP Partners. If you are not a Certified VoIP Partner, please contact your reseller for assistance. In warranty support may be via web only.

**Immersive Telepresence Product (ITP) require a contract. If time and material is required, contact Polycom Sales or a certified Partner.

 


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