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Escalation Guidelines for Polycom Services Specialized (RPSS) Partners - Support - Polycom

Escalation Guidelines for Polycom Services Specialized (RPSS) Partners

Escalation Criteria and Timeframes

>> The RPSS partner should escalate issues to Polycom technical support when a problem remains unsolved and:

General Information Needed When Escalating

>> When contacting Polycom support for assistance, please provide the following data:

>> Please note that failure to follow these escalation guidelines and to supply log file information may increase the time to resolution!

>> Product Families Listed Below in Detail:

Important Notes

RPSS and Customer Information

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Product Information

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Environmental Information

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Problem Information

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