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| United States [change] |
Advance Parts Replacement Information
Polycom provides advance replacement for any failed hardware component under most maintenance service programs. If Polycom’s technical support representative determines that a replacement part is required to resolve a reported or diagnosed problem, the replacement part will be shipped by Polycom (Monday through Friday) for advance replacement using an expedited carrier service. Polycom will use best effort to process replacement part orders same-day in order to meet local carrier pick-up schedules. The deadline for same-day processing is generally 3 pm local time to Polycom’s regional parts depot. The following table shows the advance replacement expected transit times per country, as well as shipping terms:
DDU = Delivery Duty Unpaid | DDP = Delivery Duty Paid
|
Region |
Country |
Avg Transit Time |
Freight / Incoterms |
APAC |
Australia |
Next Business Day |
Domestic shipment, prepaid freight |
China |
Next Business Day |
Domestic shipment, prepaid freight |
|
India |
1-2 Business Days |
Domestic shipment, prepaid freight |
|
Japan |
Next Business Day |
Domestic shipment, prepaid freight |
|
Singapore |
Next Business Day |
Domestic shipment, prepaid freight |
|
Hong Kong |
1-2 Business Days |
DDU |
|
Indonesia |
3-7 Business Days |
DDU |
|
Malaysia |
2-4 Business Days |
DDU |
|
New Zealand |
1-2 Business Days |
DDU |
|
Philippines |
2-4 Business Days |
DDU |
|
South Korea |
2-3 Business Days |
DDU |
|
Taiwan |
2-3 Business Days |
DDU |
|
Thailand |
1-2 Business Days |
DDU |
|
Vietnam |
2-4 Business Days |
DDU |
|
CALA |
Argentina |
Next Business Day |
Domestic shipment, prepaid freight |
Brazil |
Next Business Day |
Domestic shipment, prepaid freight |
|
Chile |
Next Business Day |
Domestic shipment, prepaid freight |
|
Colombia |
Next Business Day |
Domestic shipment, prepaid freight |
|
Mexico |
Next Business Day |
Domestic shipment, prepaid freight |
|
Bolivia |
2-4 Business Days |
DDP |
|
Costa Rica |
2-4 Business Days |
DDP |
|
Peru |
2-6 Business Days |
DDP |
|
Venezuela |
2-6 Business Days |
DDP |
|
EMEA |
Andorra |
Next Business Day |
DDP |
Austria |
Next Business Day |
DDP |
|
Belgium |
Next Business Day |
DDP |
|
Cyprus |
1-2 Business Days |
DDP |
|
Czech Republic |
1-2 Business Days |
DDP |
|
Denmark |
Next Business Day |
DDP |
|
Estonia |
Next Business Day |
DDP |
|
Finland |
Next Business Day |
DDP |
|
France |
Next Business Day |
DDP |
|
Germany |
Next Business Day |
DDP |
|
Greece |
Next Business Day |
DDP |
|
Holy See (Vatican City) |
Next Business Day |
DDP |
|
Ireland |
Next Business Day |
DDP |
|
Isle of Man |
Next Business Day |
DDP |
|
Italy |
1-2 Business Days |
DDP |
|
Israel |
3-5 Business Days |
DDU |
|
Jersey |
Next Business Day |
DDP |
|
Latvia |
Next Business Day |
DDP |
|
Lithuania |
Next Business Day |
DDP |
|
Luxembourg |
Next Business Day |
DDP |
|
Monaco |
Next Business Day |
DDP |
|
Netherlands |
Next Business Day |
DDP |
|
Portugal |
Next Business Day |
DDP |
|
South Africa |
Next Business Day |
DDP |
|
Spain |
Next Business Day |
DDP |
|
UK |
Next Business Day |
DDP |
|
Germany |
Next Business Day |
DDP |
|
Croatia |
1-2 Business Days |
DDU |
|
Morocco |
3 Business Days |
DDU |
|
Norway |
1-2 Business Days |
DDU |
|
Russia |
4-10 Business Days |
DDU |
|
Saudi Arabia |
3-5 Business Days |
DDU |
|
Sweden |
1-2 Business Days |
DDU |
|
Switzerland |
1-2 Business Days |
DDU |
|
Turkey |
1-3 Business Days |
DDU |
|
NA |
Canada |
Next Business Day |
Domestic shipment, prepaid freight |
USA |
Next Business Day |
Domestic shipment, prepaid freight |
DDU = Delivery Duty Unpaid
DDP = Delivery Duty Paid
-
Telepresence and Video
- Group Series
- HDX Series
- CX7000
- RealPresence® CloudAXIS™ Suite
- Polycom® VVX® 1500 D
- Converged Management Application CMA Desktop
- QDX 6000™
- V Series
- VSX™ Series
- RPX™ HD Series
- OTX™ HD Series
- TPX™ HD
- ATX
- Instructor™ FS
- Executive Collection
- Personal Telepresence
- PVX™ Software Application
- Video Control Application
- PowerCam Presenter™
- RealPresence® Desktop
- RealPresence® Mobile
- RealPresence for SMBs
-
Other Video
- 240/260 System
- 550 System
- 760 Compact System
- 760XL Compact System
- Concorde 4500™ System
- Instructor™ RP
- Intel® TeamStation™ System
- Interactive FlipChart
- Interactive WhiteBoard
- iPower™ 600 and 685
- iPower™ 9000 Series
- iPower™ 960
- iPower™ Executive
- Live50™ System
- Live100™ System
- Live200™ & Live200™ NT System
- LiveDTK™
- LiveGateway™ System
- LiveLan™ System
- LiveScheduler™
- Mobile Responder™
- OnWAN 250/350 System
- Personal WhiteBoard
- Premier Video Communications Solutions
- ProShare® Video System 500
- SwiftSite™ Compact System
- Venue 2000™ System
- ViaVideo® II
- ViewStation® EX
- ViewStation® FX
- ViewStation® H.323
- ViewStation® MP
- ViewStation® SP 128
- ViewStation® SP 384
- VS4000™
-
Voice
- Polycom UC Software
- Provisioning Solutions
- SoundStructure
- SoundStation
- SoundStation IP Series
- Business Media Phones
- SoundPoint
-
SoundPoint IP
- SoundPoint® IP 300
- SoundPoint® IP 301
- SoundPoint® IP 320/330
- SoundPoint® IP 321/331
- SoundPoint® IP 335
- SoundPoint® IP 430
- SoundPoint® IP 450
- SoundPoint® IP 500
- SoundPoint® IP 501
- SoundPoint® IP 550
- SoundPoint® IP 560
- SoundPoint® IP 600
- SoundPoint® IP 601
- SoundPoint® IP 650
- SoundPoint® IP 670
- SoundPoint® IP Color Attendant Console
- SoundPoint® IP Color Expansion Module
- SoundPoint® IP Expansion Module
- SoundPoint® IP Backlit Expansion Module
- Vortex
- Polycom Communicator
- Polycom QSX™
- VoiceStation
- CX Series
-
DECT Communications
- KIRK Butterfly Handset Series
- KIRK 2010 Handset
- KIRK 3040 Handset
- KIRK 4020 Handset
- KIRK 4040 Handset
- KIRK 4080 Handset
- KIRK 5020 Handset
- KIRK 5040 Handset
- KIRK 6020 Handset
- KIRK 6040 Handset
- KIRK 7010 Handset
- KIRK 7020 Handset
- KIRK 7040 Handset
- KIRK Wireless Server 300
- KIRK Wireless Server 500
- KIRK Wireless Server 600v3
- KIRK Wireless Server 2500
- KIRK Wireless Server 6000
- KIRK Wireless Server 8000
- KIRK Wireless Server 1500
- KIRK Wireless Server 1500 Rack Version
- KIRK IP Base Station
- KIRK Base Stations
- KIRK Repeaters
- KIRK DECT Application Module 6.0
- KIRK Deployment Kit
- KIRK 1610 Diagnostic Handset Tool
-
Wi-Fi Communications
- SpectraLink® 8400 Wireless Telephone
- SpectraLink 8020 Wireless Telephone
- SpectraLink 8030 Wireless Telephone
- SpectraLink 8002 Wireless Telephone
- SpectraLink e340 Wireless Telephone
- SpectraLink h340 Wireless Telephone
- SpectraLink i640 Wireless Telephone
- SpectraLink 8000 SVP Server
- SpectraLink 8000 Telephony Gateway
- SpectraLink 8000 OAI Gateway
- SpectraLink NCC101 Configuration Cradle
- PBX Integration
- VIEW Certified
- Proprietary Wireless Communications
-
UC Infrastructure
- Video Content & Management Solutions
- Management & Scheduling
- Polycom® RealPresence® CloudAXIS™ Suite
- Collaboration & Conferencing Platforms
- Security - Firewall Traversal
- Video Recording, Streaming and Content Management Solutions
- Polycom Content Solutions
- Cloud and Hosted Solutions
- Strategic Partner Solutions
- RMA Status
- Service Request
- Product Registration
- Product Activation/Upgrade
- Service Policies
- Partner Support Resources
- Feature Request
Polycom, its employees and its agents are subject to U.S. export control laws that prohibit or restrict (i) transactions with certain parties, and (ii) the type and level of technologies and services that may be exported. You agree to comply fully with all laws and regulations of the United States and other countries (Export Laws) to assure that neither the Software, nor any direct products thereof are (1) exported, directly or indirectly, in violation of Export Laws, or (2) are used for any purpose prohibited by Export Laws, including, without limitation, nuclear, chemical, or biological weapons proliferation.
None of the Software or underlying information or technology may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, North Korea, Iran, Sudan, Syria or any other country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's List of Specially Designated Nationals or the U.S. Commerce Department's Denied Persons List, Unverified List, Entity List, Nonproliferation Sanctions or General Orders. By downloading or using the Software, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list, and that you acknowledge you are responsible to obtain any necessary U.S. government authorization to ensure compliance with U.S. law.