Polycom's End Of Life (EOL) Support Policy

Polycom's End of Life (EOL) Support Policy For Hardware Products

Polycom follows industry standard practices regarding the support of its discontinued (EOL) hardware products. Specifically, Polycom typically offers support for a given product for a period of five (5) years after the Sales Discontinuation Date. (Defined below)

In order to notify our end customers and channel partners, Polycom provides a specific End of Service Life (Defined below) date for a given product through our web site at the time the Sales Discontinuation Date is announced. Such notifications will typically be posted on our web site ninety (90) days prior to the Sales Discontinuation Date.

Regardless of the End of Service Life date, Polycom will honor the terms of any applicable warranty and/or any previously sold maintenance agreements which were purchased prior to the End of Service Life Date.

Polycom’s Software Support Policy for discontinued (EOL) products

Polycom also follows industry standard practices regarding the support of its software for discontinued (EOL) products. Consistent with such standards, Polycom’s policy is to support software for the most current version and one previous major version OR two years after the release – whichever comes first.

Changes to Polycom's End of Life Support Policy

Although every effort will be made to support EOL products in accordance with our End of Life Support Policy, Polycom reserves the right to change its policy as it deems appropriate. Polycom will announce any changes to the EOL Support Policy through the Polycom Website.

Here is an explanation of some of the terms that we have used in this notice:

Sales Discontinuation Date (Last Order Date)

Any Polycom product being discontinued will be announced as EOL. On the Sales Discontinuation Date, discontinued products are no longer available for purchase from Polycom.

End of Service Life Date

This is the date a Polycom product will no longer be supported by Polycom Global Services. Note that Polycom may, at its discretion, stop offering Time and Materials support services prior to the End of Service Life Date.

For additional information regarding upgrades and recommended replacements for the products and services listed below, please contact your Polycom Sales Representative or Authorized Polycom Reseller.

Discontinued Products

Video

Products	Sales Discontinuation Date (mm/dd/yyyy)	Service Discontinuation Date (mm/dd/yyyy)
HDX 4001 SD	06/30/2011	07/31/2016
PictureTel 240/260 Gateway	08/28/2000	08/28/2005
PictureTel 550 System	01/31/2002	01/31/2007
PictureTel 760 / 760XL	12/31/2001	12/31/2006
760XL	12/31/2001	12/31/2006
PictureTel Concorde 4500	02/28/2001	02/28/2006
PictureTel GroupBoard	08/01/1999	08/01/2004
Polycom Instructor RP	09/01/2007	10/01/2009
Instructor FS VSX	02/01/2008	02/01/2009
PictureTel / Intel ProShare	08/01/2000	08/01/2005
iPower 600 Series	10/28/2003	10/24/2008
PictureTel Interactive WhiteBoard/Flipchart	10/31/2002	10/31/2007
iPower 900	03/01/2003	03/01/2008
iPower 9000 Series	09/30/2005	09/30/2010
PictureTel LiveLAN	01/01/1998	01/01/2003
PictureTel Live50	01/01/1998	01/01/2003
PictureTel Live 100	01/01/1998	01/01/2003
PictureTel Live 200	01/01/1998	01/01/2003
PictureTel 250/350 System	03/01/2001	03/01/2006
PictureTel Swiftsite I / II	05/01/1999	05/01/2004
PictureTel TeamStation	01/15/2000	12/31/2005
ViaVideo II	12/31/2005	12/31/2010
ViaVideo I	05/30/2003	05/30/2008
ViewStation EX, FX, VS4000	09/30/2005	09/30/2010
ViewStation H323, MP, 512	06/30/2004	06/30/2009
ViewStation SP, 384, 128	12/31/2005	12/31/2010
ViewStation Visual Concert	09/30/2005	09/30/2010
VSX 3000 Series (64mb systems)	02/01/2006	02/01/2011
VSX 6000 Series (64mb systems)	12/31/2005	12/31/2010
VSX 7000 Series (64mb systems)	12/31/2005	12/31/2010
PVX iRez USB Camera	07/30/2008	09/30/2008
HDX 9001	06/30/2009	07/30/2014
Mobile Responder	12/31/2008	12/31/2010
TPX HD	12/31/2010	12/31/2015
V500, V700, VSX 5000, VSX 3000(128mb), VSX 8000	04/30/2011	04/30/2016
VSX 6000 (128mb), VSX 7000s (128mb), VSX 7000e (128mb) (Asia, Japan, China)	07/31/2011	07/31/2016
VSX 6000(128mb), VSX 7000s (128mb), VSX 7000e (128mb) (Rest of World)	04/30/2011	04/30/2016
PVX Software	06/30/2011	06/01/2014
RPX 200 and 400 Series v1.5 and earlier	03/30/2009	12/31/2011

Voice

Products	Sales Discontinuation Date (mm/dd/yyyy)	Service Discontinuation Date (mm/dd/yyyy)
Business Media Phones VVX 1500 C	11/30/2010	11/30/2015
SoundPoint Pro SE-220/225	05/15/2011	05/15/2016
SoundPoint IP 300 (SIP and MGCP)	05/21/2006	05/01/2011
SoundPoint IP 301	05/30/2008	03/31/2013
SoundPoint IP 320/330	12/31/2009	12/31/2014
SoundPoint IP 400	06/30/2005	06/30/2010
SoundPoint IP 430	04/30/2010	04/30/2015
SoundPoint IP 500 (SIP, MGCP and Generic)	05/21/2006	05/01/2011
SoundPoint IP 501	08/20/2009	08/20/2014
SoundPoint IP 601	05/30/2008	03/31/2013
SoundPoint IP 600 (MGCP)	10/30/2006	04/30/2012
SoundPoint IP 600 (SIP)	05/01/2006	05/11/2011
SoundStation and SoundStation EX	10/22/2004	01/10/2010
SoundStation IP 3000	09/02/2005	06/30/2009
SoundStation IP 3000 - 3Com NBX	06/01/2006	05/01/2011
SoundStation IP 4000	05/31/2009	05/31/2014
SoundStation Premier and SoundStation Premier EX	01/21/2005	02/21/2010
VoiceStation 100	05/08/2006	05/08/2011
Vortex EF200/400/600 Family	08/06/2003	12/31/2009

Wireless

Products	Sales Discontinuation Date (mm/dd/yyyy)	Service Discontinuation Date (mm/dd/yyyy)
SpectraLink 300 Series	12/31/1998	12/31/2003
SpectraLink MOG600 OAI Gateway	07/31/2004	07/31/2009
SpectraLink PTB4xx Series	10/31/2007	10/31/2010
SpectraLink PTB500, 600, 700 Series NetLink Wireless Telephones	04/13/2004	01/31/2009
SpectraLink PTB800 and PTB810	02/13/2006	03/31/2009
SpectraLink PTB8xxA Wireless Telephones	03/24/2006	03/31/2009
Link 200 MCU Infrastructure	03/15/1998	03/15/2003
Link 2000 MCU Infrastructure	12/31/1998	12/31/2003
Link 200/2000 Base Station (300 Series)	03/15/1998	03/15/2003
Link 50 Gateways	04/03/1998	04/03/2003
Link 150 Model 1 Gateways (300 Series)	12/31/1998	12/31/2003
Link 150 Model 1 Gateways (400 Series)	01/31/1998	01/31/2003
Link 150 OAI gateway Model 1 (300 Series)	01/31/1998	01/31/2003
Link 150 OAI gateway Model 1 (400 Series)	03/15/1998	03/15/2003
Link 150 Model 1 Base Station (300 Series)	12/31/1998	12/31/2003
Link 150 Model 2 Gateways	03/08/2001	03/08/2006
Link 150 OAI gateway Model 2	03/08/2001	03/08/2006
Kirk Z-3020 Handset (02340207, 02340217)	07/01/2006	07/01/2009
DECT 6000 Handset (0233580G)	07/01/2006	07/01/2009
DECT 1600 (02317910, 02317911)	01/01/2007	01/01/2010
DECT 1600 Handset (02318246, 02318296)	01/01/2007	01/01/2010
2.4GHz Repeater WRFP4 (02337200)	01/01/2007	01/01/2010
2.4GHz Base Station (0233531Q)	01/01/2007	01/01/2010
2.4GHz DECT Datamodule (HW86020)	01/01/2007	01/01/2010
Kirk Wireless Server 600 IP (02363100, 02363101, 02363108)	01/01/2007	01/01/2010
Kirk 2.4GHz Handset (02343807, 02335517)	01/01/2007	01/01/2010
Kirk 2.4GHz RFP Connection Module (0233346Q, 0233326Q)	01/01/2007	01/01/2010
Kirk Residential Repeater (0233380Q, 0233381Q)	01/01/2007	01/01/2010
2.4GHz PP4 Handset (02343607)	01/01/2007	01/01/2010
Kirk Wireless Server 500	04/12/2010	04/12/2013
Kirk Wireless Server 3000	12/31/2008	12/31/2011
KIRK Wireless Server 1500	12/01/2009	01/01/2013
KIRK Wireless Server 600v3	06/30/2011	06/30/2014
KIRK 2010 Handset	12/31/2011	12/31/2014
SpectraLink DSE100/DSX100	10/01/2006	12/31/2008

Network

Products	Sales Discontinuation Date (mm/dd/yyyy)	Service Discontinuation Date (mm/dd/yyyy)
PictureTel 210 Terminal Adapter	04/28/2001	04//28/2006
MGC 50 / MGC 100 Modules (View specific modules)	05/11/2005	10/11/2009
PictureTel Montage MCU	09/01/2001	09/01/2006
Polycom Conference Suite	03/30/2007	03/31/2008
PictureTel Prism	09/01/2001	09/01/2006
ReadiManager LX100	02/28/2006	02/28/2008
ReadiRecorder	10/30/2007	02/28/2011
ShowStation	10/18/2001	10/18/2006
StreamStation	04/03/2001	04/03/2006
V2IU 4300 Series	05/31/2007	04/30/2012
WebOffice	03/30/2007	03/30/2010
WebStation	07/10/2000	07/10/2005
RAS200A	06/30/2008	07/31/2011
ReadiManager SE200	11/01/2008	12/31/2011
ReadiVoice	05/10/2009	05/10/2012
InnoVox 4000 Media Server	05/10/2009	05/10/2014
OCI 1000; OCI 1400	11/30/2005	12/31/2010
RSS 2000	7/31/2010	12/31/2015
GMS Global Management System	10/31/2010	10/31/2011
RMX 1000	05/31/2011	05/31/2016
VBP 5300LF-Hardware	05/31/2011	05/31/2016
VBP 5300-Hardware	05/31/2011	05/31/2016
VBP 4350-Hardware	05/31/2011	05/31/2016
VBP 4350W-Hardware	09/01/2010	09/01/2015
VBP 200 EW-Hardware	05/31/2011	05/31/2016
MGC 25 Systems	05/31/2011	05/31/2016
MGC 50+ / MGC 100+ Modules (View specific modules)	05/31/2011	05/31/2016
MGC and MGC+ Systems	05/31/2011	05/31/2016
WebCommander	05/31/2011	05/31/2013
RMX2000/4000 Modules (View specific modules)	See Link	See Link
SE200 IAM Module for MGC+	09/01/08	10/01/11

Global Services

Products	Sales Discontinuation Date (mm/dd/yyyy)	Service Discontinuation Date (mm/dd/yyyy)
Remote and On-Site High Definition Network Readiness Service	05/05/2008	05/05/2008

Select a country/region:

Please Select Langauge.

Polycom's End Of Life (EOL) Support Policy