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Polycom® UC Software Support Center - Support - Polycom

Polycom® UC Software Support Center

Polycom UC Software for Desktop, Conferencing, and Wireless Voice Product Solutions

This is your single source for all Polycom® UC Software releases. Download current and past releases, access supporting documentation, and read the associated release notes.

Welcome to the Polycom Unified Communications (UC) Software Support Center. This is your single source for currently supported Polycom UC Software, BootROM releases, associated utilities, supporting documentation, and other information you need to maintain, support, and enhance your Polycom products.

For complete information on the most recent Polycom UC Software release, see Latest Polycom UC Software Release. If you want to use previous supported or unsupported software releases with your Polycom phones, you can find out which software versions are compatible with your phones using the Polycom ® UC Software/Polycom SIP Software Release Matrix. For all other previously released Polycom UC Software versions, consult the Previous VoIP Software archive.

If you are currently using a version of software earlier than UCS 3.3.0 and are considering an upgrade to a more recent UC software version, be aware that enhancements to more recent software releases—the configuration files, their parameters and values—may not be backward compatible. Before downloading and installing more recent software, Polycom strongly recommends that you first read about changes to later software versions in the Polycom UC Software 3.3.0 Administrators’ Guide.

Polycom follows industry standard practices regarding support of software for discontinued End of Life (EOL) products. Polycom supports software for the most current version and one previous major version OR two years after the release – whichever comes first. For reference, see the Polycom End of Life (EOL) Support Policy.

 

Polycom UC Software 4.0.1B

Before you can successfully install UC Software 4.0.x to phones running a UCS version prior to 4.0.0, you will need to perform an upgrade using the Polycom Upgrader 4.4.0B Utility. If you want to download and install Polycom UC Software version 4.0.0 or higher, Polycom strongly recommends that you review the changes to the upgrade procedures detailed in the Polycom UC Software 4.0.0 Administrators’ Guide and in Polycom UC Software 4.0.x Upgrade and Downgrade Methods (Engineering Advisory 64731).

Software Downloads

Supporting Documentation

Note: For tips and best practices on provisioning Polycom phones and on using the configuration files, refer to the following documents:

Documentation supporting Polycom UC Software 4.0.1B is available for the following product solutions: SoundPoint IP 321/331, 335, 450, 550, 560, 650, 670; SoundStation IP 5000, 6000, 7000, Duo; Business Media Phones VVX 500, VVX 1500, VVX 1500 D; SpectraLink 8400 Series Wireless Telephone; SoundStructure C Series.

Brochures and Data Sheets

Newly Introduced Features

Note: For other previously released features, see the complete list of Polycom Profiled UC Software Features.

New Advisories and Notifications

Note: For the full list of current advisories, see Polycom Engineering Advisories and Technical Notifications.

 

Polycom UC Software 3.3.4

Since UC Software 3.3.0, Polycom has simplified and extensively modified the configuration files, their respective parameters and defaults, and the provisioning methods. Some of the enhancements are not backward compatible with configuration parameters from previous software releases. To familiarize yourself with the enhancements, and to find out whether the enhancements are compatible with previous software releases, Polycom recommends reading Simplified Configuration Enhancements in Polycom® UC Software 3.3.0 (Technical Bulletin 60519) and the Polycom UC Software 3.3.0 Administrators’ Guide before you install UC Software 3.3.4.

Software Downloads

Supporting Documentation

Supporting documentation is available for each of the following product solutions: SoundPoint IP 320/330, 321/331, 335, 450, 550, 560, 650, 670; SoundStation IP 5000, 6000, 7000; Business Media Phones VVX 1500, VVX 1500 C, VVX 1500 D.

Note: For tips and best practices on provisioning Polycom phones and on using the configuration files, refer to the following documents:

Comments/Notes Regarding UC Software 3.3.4

Upgrade and Downgrade Considerations for VVX 1500 Phones: Upgrading VVX 1500 phones to SIP 3.2.2 or later requires a specific procedure. Before you begin upgrading your VVX phones to SIP 3.2.2, refer to Upgrading the Polycom VVX 1500 Phone to SIP 3.2.2 (Technical Bulletin 53522). VVX 1500 phones running SIP 3.2.2 or later cannot be downgraded to earlier SIP software or BootROM software versions.

Considerations for Legacy Phones: UC Software 3.3.4 does not include support for the SoundPoint IP 300, 301, 430, 500, 501, 600, 601, and SoundStation IP 4000 products. These products are termed legacy products and will be supported for critical issue fixes in the SIP 2.1.x release (IP 300, 500), SIP 3.2.x (IP 430), and SIP 3.1.x release for other legacy products. If you want to support these legacy phones using SIP 3.2.0 or later, see Maintaining Older Polycom Phones Beyond Their Last Supported Software Release (Technical Bulletin 35311).

Managing SoundStation IP 7000 Phones with HDX Integration: If your phone deployment includes SoundStation IP 7000 phones with HDX integration, Polycom recommends using the following software versions: UC Software 3.3.1 with BootROM 4.3.1 and HDX version 2.6.1.3, 3.0, 3.0.0.1, 3.0.0.2, 3.0.1, 3.0.2, or 3.0.2.1.

Configuration File Conversion Utility (Applies to Polycom UC Software 3.3.0 and later)

If you are using UC Software version 3.2.x or earlier and want to update to 3.3.0 or later, you can use the Polycom UC Software Configuration File Conversion Utility to automatically update your configuration files.

 

Polycom UC Software 3.2.6

Download Polycom UC Software version 3.2.6, and find supporting documentation and notes for supported product solutions. Due to limited remaining support for UCS 3.2.6, Polycom recommends upgrading to a later release unless you are using the SoundPoint IP 430.

Software Downloads

Supporting Documentation

Supporting documentation is available for each of the following product solutions: SoundPoint IP 320/330, 321/331, 335, 430, 550, 560, 650, 670; SoundStation IP 5000, 6000, 7000; Business Media Phones VVX 1500, VVX 1500 C VVX 1500 D.

Note: For tips and best practices on provisioning Polycom phones and on using the configuration files, refer to the following documents:

Comments/Notes Regarding UC Software 3.2.6

Upgrade and Downgrade Considerations for VVX 1500 Phones: Upgrading VVX 1500 phones to SIP 3.2.2 or later requires a specific procedure. Before you begin upgrading your VVX phones to SIP 3.2.6, refer to Upgrading the Polycom VVX 1500 Phone to SIP 3.2.2. VVX 1500 phones running SIP 3.2.2 or later cannot be downgraded to earlier SIP software or BootROM software versions.

Considerations for Legacy Phones: SIP 3.2.6 does not include support for the SoundPoint IP 300, 301, 500, 501, 600, 601 and SoundStation IP 4000 products. These products are termed legacy products and will be supported for critical issue fixes in the SIP 2.1.x release (IP 300, 500) and SIP 3.1.x release for other legacy products. If you want to support these legacy phones using SIP 3.2.0 or later, see Maintaining Older Polycom Phones Beyond Their Last Supported Software Release (Technical Bulletin 35311).

Managing SoundStation IP 7000 Phones with HDX Integration: If your phone deployment includes SoundStation IP 7000 phones with HDX integration, Polycom recommends using the following software versions: SIP 3.2.5 and HDX version 2.6.0, 2.6.0.2, 2.6.1, or 2.6.1.3.

 

Polycom UC Software 3.1.7 Legacy End-of-Sale (EOS) Products

Download Polycom UC Software version 3.1.7, and find supporting documentation and notes for supported product solutions.

Software Downloads

Supporting Documentation

Supporting documentation is available for each of the following product solutions: SoundPoint IP 301, 501 600 601; SoundStation IP 4000.

Note: For tips and best practices on provisioning Polycom phones and on using the configuration files, refer to the following documents:

Comments/Notes:

End of Life (EOL) Notice: Polycom follows industry standard practices regarding support of software for discontinued EOL products. Polycom supports software for the most current version and one previous major version OR two years after the release – whichever comes first. For reference, see the Polycom's End of Life (EOL) Support Policy.

Deploying UC Software 3.1.7 in environments using Legacy Phones: When deploying UCS 3.1.7 in environments that include any Legacy phones, it is essential that you match the configuration files parameters and values with the software version you are using. For more information, see Maintaining Older Polycom Phones Beyond Their Last Supported Software Release (Technical Bulletin 35311).

Shipping Configuration Changes: Polycom periodically updates the shipping configurations of the SoundPoint IP, SoundStation IP, and VVX business media phones. Before updating your phones to or from an earlier UC Software version, see the Product Shipping Configuration Change Notice for details.

 

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