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Polycom follows industry standard practices regarding the support of its discontinued (EOL) hardware products. Specifically, Polycom typically offers support for a given product for a period of five (5) years after the Sales Discontinuation Date. (Defined below)
In order to notify our end customers and channel partners, Polycom provides a specific End of Service Life (Defined below) date for a given product through our web site at the time the Sales Discontinuation Date is announced. Such notifications will typically be posted on our web site ninety (90) days prior to the Sales Discontinuation Date.
Regardless of the End of Service Life date, Polycom will honor the terms of any applicable warranty and/or any previously sold maintenance agreements which were purchased prior to the End of Service Life Date.
Polycom also follows industry standard practices regarding the support of its software for discontinued (EOL) products. Consistent with such standards, Polycom’s policy is to support software for the most current version and one previous major version version OR two years after the release – whichever comes first.
Although every effort will be made to support EOL products in accordance with our End of Life Support Policy, Polycom reserves the right to change its policy as it deems appropriate. Polycom will announce any changes to the EOL Support Policy through the Polycom Website.
Any Polycom product being discontinued will be announced as EOL. On the Sales Discontinuation Date, discontinued products are no longer available for purchase from Polycom.
This is the date a Polycom product will no longer be supported by Polycom Global Services. Note that Polycom may, at its discretion, stop offering Time and Materials support services prior to the End of Service Life Date.
For additional information regarding upgrades and recommended replacements for the products and services listed below, please contact your Polycom Sales Representative or Authorized Polycom Reseller.