Polycom^® UC Software Support Center

Download Polycom UC software and BootROM releases and access supporting documentation and utilities you need to maintain and enhance your Polycom products.

This is your single source for all Polycom UC software releases. Polycom UC software downloads and supporting documentation are available for the following releases:

• UC Software 4.1.4 - MS Lync 2013 and open SIP for VVX 300/310 and VVX 400/410 only
• UC Software 4.1.3 - VVX Camera attachment for VVX 500 and VVX 600 only
• UC Software 4.1.2B - MS Lync 2013 and open SIP for VVX 500 and VVX 600 only
• UC Software 4.1.2 - MS Lync 2010 and open SIP for VVX 500 and VVX 600 only
• UC Software 4.1.0I - MS Lync 2013 for SoundPoint IP and SoundStation IP phones
• UC Software 4.1.0B - MS Lync 2010
• UC Software 4.0.4
• UC Software 4.0.3F
• UC Software 3.3.5
• UC Software 3.3.4
• UC Software 3.2.7
• UC Software 3.1.8 

For complete information on the most recent Polycom UC software release, see Latest Polycom UC Software Release. If you want to use previous software releases with your Polycom phones, use the Polycom UC Software/Polycom SIP Software Release Matrix to find out which software versions are compatible with your phones. For all other previously released Polycom UC software versions, consult the Previous VoIP Software archive.

If you are currently using a version of software earlier than UC software 3.3.0 and are considering an upgrade to a more recent UC software version, be aware that enhancements to more recent software releases may not be backward compatible. Before downloading and installing more recent software, Polycom strongly recommends that you read about changes to recent software versions in the Polycom UC Software 3.3.0 Administrators’ Guide.

Polycom follows industry standard practices regarding support of software for discontinued End of Life (EOL) products. Polycom supports software for the most current version and one previous major version OR two years after the release – whichever comes first. For reference, see the Polycom End of Life (EOL) Support Policy.

Support for SpectraLink 8400 Series Wi-Fi Phones: As of September 2012, software for the SpectraLink 8400 Wi-Fi phones will be separated from the Polycom UC software code. To download the latest software for your SpectraLink 8400 phone, go to the SpectraLink 8400 Wireless Telephone Support page.

Polycom UC Software 4.1.4

Download Polycom UC software 4.1.4 and find supporting documentation for product features and solutions.

Software Downloads

• Polycom UC Software 4.1.4 [Split] (LINK)

• BootROM 4.4.0B Upgrader Utility (LINK)
• Polycom UC Downgrader 4.5.0B Utility (LINK)
• Polycom Desktop Connector (PDC) (LINK)

Supporting Documentation

• Polycom UC Software 4.1.4 Release Notes (PDF)
• Polycom UC Software 4.1.0 Administrators’ Guide (PDF)

• Deploying Polycom UC Software for use with Microsoft® Lync Server 2010 (Provisioning Guide) (PDF)
• Polycom Unified Communications Deployment Guide for Microsoft Environments (PDF)
• Polycom UC Software 4.0.1 Web Configuration Utility User Guide (PDF)

Note: For tips and best practices on provisioning Polycom phones and on using the configuration files, refer to the following documents:

• How to Provision a Polycom Phone (Provisioning Guide 68638) (PDF)
• Provisioning with the Master Configuration File (Best Practices 35361) (PDF)
• UC Software Provisioning Best Practices (White Paper 60806) (PDF)

Documentation supporting Polycom UC software 4.1.4 is available for the following product solutions: Business Media Phones VVX 300/310, VVX 400/410.

Brochures and Data Sheets

• Polycom UC Software 4.0 Data Sheet (PDF)
• Press Release: Polycom Provides Broadest Range of UC Solutions Interoperable with Microsoft® Lync™, including Polycom HD Video and Voice™ Solutions (LINK)

Newly Introduced Features

• Using Premium Automatic Call Distribution for Call Centers (Feature Profile 76179) (PDF)
• Using Polycom Phones with Microsoft Lync Server 2010 (Feature Profile 72430) (PDF)
• Extend Your PC to Your Phone with the Polycom Desktop Connector (Feature Profile 52855) (PDF)

Note: For other previously released features, see the complete list of Polycom Profiled UC Software Features.

New Advisories and Notifications

• Polycom UC Software 4.0.x Upgrade and Downgrade Methods (Engineering Advisory 64731) (PDF)
• Power Consumption on Polycom Phones (Engineering Advisory 48152) (PDF)
• Supporting the Calendar, Instant Messaging, and Presence Features (Engineering Advisory 66940) (PDF)
• Using Statically Configured Busy Lamp Field (Engineering Advisory 62475) (PDF)

Note: For the full list of current advisories, see Polycom Engineering Advisories and Technical Notifications.

Polycom UC Software 4.1.3

Download Polycom UC software 4.1.3 and find supporting documentation for product features and solutions.

Software Downloads

• Polycom UC Software 4.1.3 - VVX Camera Release [Split] (LINK)

For more software downloads, see UC Software 4.1.4 Software Downloads.

Supporting Documentation

• Polycom UC Software 4.1.3 Release Notes - VVX Camera Release (PDF)
• Polycom UC Software 4.1.0 Administrators’ Guide (PDF)

For more supporting documentation, see UC Software 4.1.4 Supporting Documentation.

Documentation supporting Polycom UC software 4.1.3 is available for the following product solutions: Business Media Phones VVX 500, VVX 600, VVX Camera.

Brochures and Data Sheets

For brochures and data sheets, see UC Software 4.1.4 Brochures and Data Sheets.

Newly Introduced Features

For newly introduced features, see UC Software 4.1.4 Newly Introduced Features.

New Advisories and Notifications

For new advisories and notifications, see UC Software 4.1.4 New Advisories and Notifications.

Polycom UC Software 4.1.2B

Download Polycom UC software 4.1.2B and find supporting documentation for product features and solutions.

Software Downloads

• Polycom UC Software 4.1.2B [Split] (LINK)

For more software downloads, see UC Software 4.1.4 Software Downloads.

Supporting Documentation

• Polycom UC Software 4.1.2B Release Notes (PDF)
• Polycom UC Software 4.1.0 Administrators’ Guide (PDF)

For more supporting documentation, see UC Software 4.1.4 Supporting Documentation.

Documentation supporting Polycom UC software 4.1.2 is available for the following product solutions: Business Media Phones VVX 500, VVX 600.

Brochures and Data Sheets

For brochures and data sheets, see UC Software 4.1.4 Brochures and Data Sheets.

Newly Introduced Features

For newly introduced features, see UC Software 4.1.4 Newly Introduced Features.

New Advisories and Notifications

For new advisories and notifications, see UC Software 4.1.4 New Advisories and Notifications.

Polycom UC Software 4.1.2

Download Polycom UC software 4.1.2 and find supporting documentation for product features and solutions.

Software Downloads

• Polycom UC Software 4.1.2 [Split] (LINK)

For more software downloads, see UC Software 4.1.4 Software Downloads.

Supporting Documentation

• Polycom UC Software 4.1.2 Release Notes (PDF)
• Polycom UC Software 4.1.0 Administrators’ Guide (PDF)

For more supporting documentation, see UC Software 4.1.4 Supporting Documentation.

Documentation supporting Polycom UC software 4.1.2 is available for the following product solutions: Business Media Phones VVX 500, VVX 600.

Brochures and Data Sheets

For brochures and data sheets, see UC Software 4.1.4 Brochures and Data Sheets.

Newly Introduced Features

For newly introduced features, see UC Software 4.1.4 Newly Introduced Features.

New Advisories and Notifications

For new advisories and notifications, see UC Software 4.1.4 New Advisories and Notifications.

Polycom UC Software 4.1.0I

Download Polycom UC software 4.1.0I and find supporting documentation for product features and solutions.

Software Downloads

• Polycom UC Software 4.1.0I [Combined] (LINK)
• Polycom UC Software 4.1.0I [Split] (LINK)

For more software downloads, see UC Software 4.1.4 Software Downloads.

Supporting Documentation

• Polycom UC Software 4.1.0I Release Notes (PDF)
• Polycom UC Software 4.1.0 Administrators’ Guide (PDF)

For more supporting documentation, see UC Software 4.1.4 Supporting Documentation.

Documentation supporting Polycom UC software 4.1.0I is available for the following product solutions: SoundPoint IP 321/331, 335, 450, 550, 560, 650; SoundStation IP 5000, Duo.

Brochures and Data Sheets

For brochures and data sheets, see UC Software 4.1.4 Brochures and Data Sheets.

Newly Introduced Features

For newly introduced features, see UC Software 4.1.4 Newly Introduced Features.

New Advisories and Notifications

For new advisories and notifications, see UC Software 4.1.4 New Advisories and Notifications.

Polycom UC Software 4.1.0B

Download Polycom UC software 4.1.0B and find supporting documentation for product features and solutions.

Software Downloads

• Polycom UC Software 4.1.0B [Combined] (LINK)
• Polycom UC Software 4.1.0B [Split] (LINK)

For more software downloads, see UC Software 4.1.4 Software Downloads.

Supporting Documentation

• Polycom UC Software 4.1.0B Release Notes (PDF)
• Polycom UC Software 4.1.0 Administrators’ Guide (PDF)

For more supporting documentation, see UC Software 4.1.4 Supporting Documentation.

Documentation supporting Polycom UC software 4.1.0B is available for the following product solutions: SoundPoint IP 321/331, 335, 450, 550, 560, 650; SoundStation IP 5000, Duo; Business Media Phone VVX 500.

Brochures and Data Sheets

For brochures and data sheets, see UC Software 4.1.4 Brochures and Data Sheets.

Newly Introduced Features

For newly introduced features, see UC Software 4.1.4 Newly Introduced Features.

New Advisories and Notifications

For new advisories and notifications, see UC Software 4.1.4 New Advisories and Notifications.

Polycom UC Software 4.0.4

Download Polycom UC software 4.0.4 and find supporting documentation for product features and solutions.

Software Downloads

• Polycom UC Software 4.0.4 [Combined] (LINK)
• Polycom UC Software 4.0.4 [Split] (LINK)

For more software downloads, see UC Software 4.1.4 Software Downloads.

Supporting Documentation

• Polycom UC Software 4.0.4 Release Notes (PDF)
• Polycom UC Software 4.0.1 Administrators’ Guide (PDF)
• Polycom Web Application Developer's Guide – UC Software 4.0.1 (PDF)

For more supporting documentation, see UC Software 4.1.4 Supporting Documentation.

Documentation supporting Polycom UC software 4.0.4 is available for the following product solutions: SoundPoint IP 321/331, 335, 450, 550, 560, 650, 670; SoundStation IP 5000, 6000, 7000, Duo; Business Media Phones VVX 500, VVX 1500, VVX 1500 D.

Brochures and Data Sheets

For brochures and data sheets, see UC Software 4.1.4 Brochures and Data Sheets.

Newly Introduced Features

For newly introduced features, see UC Software 4.1.4 Newly Introduced Features.

New Advisories and Notifications

For new advisories and notifications, see UC Software 4.1.4 New Advisories and Notifications.

Polycom UC Software 4.0.3F

Download Polycom UC software 4.0.3F and find supporting documentation for product features and solutions.

Software Downloads

• Polycom UC Software 4.0.3F [Combined] (LINK)
• Polycom UC Software 4.0.3F [Split] (LINK)

For more software downloads, see UC Software 4.1.4 Software Downloads.

Supporting Documentation

• Polycom UC Software 4.0.3F Release Notes (PDF)
• Polycom UC Software 4.0.1 Administrators’ Guide (PDF)
• Polycom Web Application Developer's Guide – UC Software 4.0.1 (PDF)

For more supporting documentation, see UC Software 4.1.4 Supporting Documentation.

Documentation supporting Polycom UC software 4.0.3F is available for the following product solutions: SoundPoint IP 321/331, 335, 450, 550, 560, 650, 670; SoundStation IP 5000, 6000, 7000, Duo; Business Media Phones VVX 500, VVX 1500, VVX 1500 D.

Brochures and Data Sheets

For brochures and data sheets, see UC Software 4.1.4 Brochures and Data Sheets.

Newly Introduced Features

For newly introduced features, see UC Software 4.1.4 Newly Introduced Features.

New Advisories and Notifications

For new advisories and notifications, see UC Software 4.1.4 New Advisories and Notifications.

Polycom UC Software 3.3.5

Since UC software 3.3.0, Polycom has simplified and extensively modified the configuration files, their respective parameters and defaults, and the provisioning methods. Some of the enhancements are not backward compatible with configuration parameters from previous software releases. To familiarize yourself with the enhancements, and to find out whether the enhancements are compatible with previous software releases, Polycom recommends reading Simplified Configuration Enhancements in Polycom® UC Software 3.3.0 (Technical Bulletin 60519) and the Polycom UC Software 3.3.0 Administrators’ Guide before you install UC software 3.3.5.

Software Downloads

• Polycom UC Software 3.3.5 [Combined] (LINK)
• Polycom UC Software 3.3.5 [Split] (LINK)

• Download Polycom BootROM 4.3.1 (LINK)
• Polycom BootROM 4.3.1 Release Notes (PDF)

Supporting Documentation

• Polycom UC Software 3.3.5 Release Notes (PDF)
• Polycom UC Software 3.3.0 Administrators’ Guide (PDF)

Note: For tips and best practices on provisioning Polycom phones and on using the configuration files, refer to the following documents:

• How to Provision a Polycom Phone (Provisioning Guide 68638) (PDF)
• Provisioning with the Master Configuration File (Best Practices 35361) (PDF)
• Provisioning UC Software Provisioning Best Practices (White Paper 60806) (PDF)

Supporting documentation is available for each of the following product solutions: SoundPoint IP 320/330, 321/331, 335, 450, 550, 560, 650, 670; SoundStation IP 5000, 6000, 7000; Business Media Phones VVX 1500, VVX 1500 C, VVX 1500 D.

Comments/Notes Regarding UC Software 3.3.5

Upgrade and Downgrade Considerations for VVX 1500 Phones: Upgrading VVX 1500 phones to SIP 3.2.2 or later requires a specific procedure. Before you begin upgrading your VVX phones to SIP 3.2.2, refer to Upgrading the Polycom VVX 1500 Phone to SIP 3.2.2 (Technical Bulletin 53522). VVX 1500 phones running SIP 3.2.2 or later cannot be downgraded to earlier SIP software or BootROM software versions.

Considerations for Legacy Phones: This UC software version does not include support for the SoundPoint IP 300, 301, 430, 500, 501, 600, 601, and SoundStation IP 4000 products. These products are termed legacy products and will be supported for critical issue fixes in the SIP 2.1.x release (IP 300, 500), SIP 3.2.x (IP 430), and SIP 3.1.x release for other legacy products. If you want to support these legacy phones using SIP 3.2.0 or later, see Maintaining Older Polycom Phones Beyond Their Last Supported Software Release (Technical Bulletin 35311).

Managing SoundStation IP 7000 Phones with HDX Integration: If your phone deployment includes SoundStation IP 7000 phones with HDX integration, Polycom recommends using the following software versions: UC software 3.3.1 with BootROM 4.3.1 and HDX version 2.6.1.3, 3.0, 3.0.0.1, 3.0.0.2, 3.0.1, 3.0.2, or 3.0.2.1.

Configuration File Conversion Utility (Applies to Polycom UC software 3.3.0 and later)

If you are using UC software version 3.2.x or earlier and want to update to 3.3.0 or later, you can use the Polycom UC Software Configuration File Conversion Utility to automatically update your configuration files.

Polycom UC Software 3.3.4

Since UC software 3.3.0, Polycom has simplified and extensively modified the configuration files, their respective parameters and defaults, and the provisioning methods. Some of the enhancements are not backward compatible with configuration parameters from previous software releases. To familiarize yourself with the enhancements, and to find out whether the enhancements are compatible with previous software releases, Polycom recommends reading Simplified Configuration Enhancements in Polycom® UC Software 3.3.0 (Technical Bulletin 60519) and the Polycom UC Software 3.3.0 Administrators’ Guide before you install UC software 3.3.4.

Software Downloads

• Polycom UC Software 3.3.4 [Combined] (LINK)
• Polycom UC Software 3.3.4 [Split] (LINK)

For more software downloads, see UC Software 3.3.5 Software Downloads.

Supporting Documentation

• Polycom UC Software 3.3.3 Release Notes (PDF)
• Polycom UC Software 3.3.0 Administrators’ Guide (PDF)

For more supporting documentation, see UC Software 3.3.5 Supporting Documentation.

Supporting documentation is available for each of the following product solutions: SoundPoint IP 320/330, 321/331, 335, 450, 550, 560, 650, 670; SoundStation IP 5000, 6000, 7000; Business Media Phones VVX 1500, VVX 1500 C, VVX 1500 D.

Comments/Notes Regarding UC Software 3.3.4

For comments/notes, see UC Software 3.3.5 Comments/Notes.

Configuration File Conversion Utility (Applies to Polycom UC software 3.3.0 and later)

For configuration file conversion utility, see UC Software 3.3.5 Configuration File Conversion Utility.

Polycom UC Software 3.2.7 Legacy End-of-Sale (EOS) Products

Download Polycom UC software version 3.2.7, and find supporting documentation and notes for supported product solutions.

Software Downloads

• Polycom UC Software 3.2.7 [Combined] (LINK)
• Polycom UC Software 3.2.7 [Split] (LINK)

• Download Polycom BootROM 4.1.4 (LINK)
• Polycom BootROM 4.1.4 Release Notes (PDF)

Supporting Documentation

• Polycom UC Software 3.2.7 Release Notes (PDF)
• Polycom UC Software 3.1 Administrators’ Guide (PDF)

Note: For tips and best practices on provisioning Polycom phones and on using the configuration files, refer to the following documents:

• How to Provision a Polycom Phone (Provisioning Guide 68638) (PDF)
• Provisioning with the Master Configuration File  (Best Practices 35361) (PDF)
• Provisioning UC Software Provisioning Best Practices (White Paper 60806) (PDF)

Supporting documentation is available for each of the following product solutions: SoundPoint IP 301, 501, 600, 601; SoundStation IP 4000.

Comments/Notes

End of Life (EOL) Notice: Polycom follows industry standard practices regarding support of software for discontinued EOL products. Polycom supports software for the most current version and one previous major version OR two years after the release – whichever comes first. For reference, see the Polycom's End of Life (EOL) Support Policy.

Deploying UC Software in Environments Using Legacy Phones: When deploying UC software in environments that include any legacy phones, it is essential that you match the configuration files parameters and values with the software version you are using. For more information, see Maintaining Older Polycom Phones Beyond Their Last Supported Software Release (Technical Bulletin 35311).

Shipping Configuration Changes: Polycom periodically updates the shipping configurations of the SoundPoint IP, SoundStation IP, and VVX business media phones. Before updating your phones to or from an earlier UC software version, see the Product Shipping Configuration Change Notice for details.

Polycom UC Software 3.1.8 Legacy End-of-Sale (EOS) Products

Download Polycom UC software version 3.1.8, and find supporting documentation and notes for supported product solutions.

Software Downloads

• Polycom UC Software 3.1.8 [Combined] (LINK)
• Polycom UC Software 3.1.8 [Split] (LINK)

For more software downloads, see UC Software 3.2.7 Software Downloads.

Supporting Documentation

• Polycom UC Software 3.1.8 Release Notes (PDF)
• Polycom UC Software 3.1 Administrators’ Guide (PDF)

For more supporting documentation, see UC Software 3.2.7 Supporting Documentation.

Supporting documentation is available for each of the following product solutions: SoundPoint IP 301, 501, 600, 601; SoundStation IP 4000.

Comments/Notes

For comments/notes, see UC Software 3.2.7 Comments/Notes.