|Pay Per Incident|
Experience Polycom Support Services – on call when you need it
Not covered by a Polycom or Partner Branded Support Service Contract? Has the warranty on your video or network product expired? Polycom offers the option to purchase support on a single incident. This service has been designed exclusively for valued customers who have not subscribed to a support contract – or have an expired warranty – and need to access our technical support services.
Polycom's Pay-Per-Incident (PPI) service charges a nominal fee and delivers expert advice and technical support from the industry's leading technical support team. If you'd rather troubleshoot the issue you're experiencing yourself, Polycom has an extensive online Knowledge Base where you can search user guides, release notes, and technical tips, and more. Your Authorized Polycom Reseller or Polycom Sales Manager is also available to explain the levels of support services available and the benefits of having a support contract.
More About Pay-Per-Incident
Polycom supports voice, video, and network products meeting the following criteria:
If your product does not meet the above criteria, the following options are available to you:
The nominal charge for this service puts you in direct contact with Polycom technical experts to work your issue to resolution. Please note that this charge is not inclusive of parts, should they be required.
This option puts extensive Polycom technical tips, release notes, manuals and specifications at your fingertips. All valued customers have complimentary access to this valuable resource library 7/24/365.
Polycom, Polycom Certified Service Partners and Authorized Resellers offer support contracts to meet the needs of your organization. This may include features such as unlimited access to Technical Support during local business hours, software updates, advance replacement and onsite support.
Due to the differences in products and their complexities, our Pay-Per-Incident is based on the Polycom product in question. Please be advised you may experience slight differences in process from region to region.
The following table summarizes the Pay-Per-Incident fee structure for you. Please note that Pay-Per-Incident does not cover repair costs. In the event a hardware repair or replacement is required, RMA charges may be billed separately.
*Please note that a credit card number will be requested at the time of service.
*Support for VoIP Products, SoundStation IP and SoundPoint IP, is only extended to Certified VoIP Partners. If you are not a Certified VoIP Partner, please contact your reseller for assistance. In warranty support may be via web only.