var knovaItems = new Array(); //knovaItems = ["Video","HDX Series","iPower™","PVX™","V Series","VSX™ Series","ViaVideo® II","ViewStation® Series","Other Video","Voice","Polycom Communicator","SoundPoint","SoundPoint IP","SoundStation","SoundStation IP Series","VoiceStation","Vortex","Collaboration & Conferencing Platforms","Collaboration & Conferencing Platforms","Security - Firewall Traversal","Other Network","PathNavigator™","Global Management System™","Other Bridging","ReadiManager® SE200","RMX 2000™","MGC™-25","SoundStation VTX 1000™","RPX™ HD Series"]; // following array maps respective product group in Knova for each product. var allcontstr="All content"; var golbl="Go"; //if(baseurl == '/apac/cn') //{ //allcontstr ="全部内容"; //golbl ="搜索"; //} //if(!isdefined(tertiarydisplay)) //{ //tertiarydisplay=""; //} knovaItems =["Video","HDX Series","HDX 9001","HDX 9002","HDX 9004","HDX Celiing Microphone Array","iPower™","iPower™ 9000 Series","Other iPower™","iPower™ 600 and 685", "iPower™ 960","iPower™ Development Systems","iPower™ Executive","QDX 6000™","PVX™","RPX™ HD Series","V Series","V500™","V700™","VSX™ Series","VSX™ 8000 Series","VSX™ 8800", "VSX™ 8400","VSX™ 8000","VSX™ 7800","VSX™ 7400","VSX™ 7000e","VSX™ 7000s","VSX™ 7000","VSX™ 6000","VSX™ 5000","VSX™ 3000", "ViaVideo® II","ViewStation® Series","ViewStation® FX","ViewStation® EX","ViewStation® SP 128","VS4000™","Other ViewStation®","ViewStation® 128/H.323/MP/512", "ViewStation H.323","ViewStation MP","ViewStation® SP 384","Other Video","Voice","Business Media Phone","Polycom® VVX™ 1500","Polycom Communicator","Communicator C100S","Communicator C100", "Polycom QSX","SoundPoint","SoundPoint","SoundPoint® Pro SE-220","SoundPoint® Pro SE-225","SoundPoint IP","SoundPoint® IP 300","Applications","SoundPoint® IP 301", "SoundPoint® IP 430","SoundPoint® IP 500","SoundPoint® IP 501","SoundPoint® IP 550","SoundPoint® IP 600","SoundPoint® IP 601","SoundPoint® IP 650", "SoundPoint® IP 330/320","SoundPoint® IP Attendant Console","SoundPoint® IP Expansion Module","SoundStation","SoundStation2™","SoundStation2W™", "SoundStation Premier 500 / 500D","SoundStation2™ Avaya 2490","SoundStation2™ Direct Connect for Nortel","SoundStation Premier","Other SoundStation", "SoundStation Intelligent Terminal Adapter","SoundStation IP Series","SoundStation® IP 4000","Other SoundStation® IP","SoundStation IP 3000","SoundStation IP 3000 3Com NBX", "VoiceStation","Voicestation® 100","Voicestation® 300","Voicestation® 500","Vortex","EF2210 Single Channel Acoustic Echo / Noise Canceller","EF2211 Single Channel Acoustic Echo / Noise Canceller with Phone Add", "EF2241 Automatic Mic/Matrix Mixer with Phone Hybrid and Power Amp","EF2280 Automatic Mic / Matrix Mixer with Echo and Noise Cancellation","EF2201 Telephone Interface", "Other Vortex","EF1210","EF200 Phone Hybrid","EF400 Single Channel Echo and Noise Canceller","Collaboration & Conferencing Platforms","RMX 2000™","MGC™-25", "MGC-50/MGC-100","MGC™+50 ReadiConvene","MGC™+100 ReadiConvene","ReadiVoice","WebOffice","Other Bridging","Management & Scheduling","ReadiManager® SE200", "PathNavigator™","Global Management System™","Polycom Conference Suite","ReadiManager® LX100","Other Network","Security - Firewall Traversal","V²IU™ 4300T Series", "V²IU™ 5300-E Series","V²IU™ 5300-S Series","V²IU™ 6400-S Series","Recording & Streaming Solutions","Polycom® RSS™ 2000","Other Recording & Streaming","ReadiRecorder","SoundStation VTX 1000®"] knovaItems["Video"] = ["SG_A_Video"]; knovaItems["HDX Series"] = ["SG_HDXSERIES_1_2"]; knovaItems["HDX 9001"] = ["SG_HDXSERIES_1_2"]; knovaItems["HDX 9002"] = ["SG_HDXSERIES_1_2"]; knovaItems["HDX 9004"] = ["SG_HDXSERIES_1_2"]; knovaItems["HDX Celiing Microphone Array"] = ["SG_HDXSERIES_1_2"]; knovaItems["iPower"] = ["SG_I_iPower"]; knovaItems["iPower™ 9000 Series"] = ["SG_I_iPower"]; knovaItems["Other iPower™"] = ["SG_I_iPower"]; knovaItems["iPower™ 600 and 685"] = ["SG_I_iPower"]; knovaItems["iPower™ 960"] = ["SG_I_iPower"]; knovaItems["iPower Development Systems"] = ["SG_I_iPower"]; knovaItems["iPower Executive"] = ["SG_I_iPower"]; knovaItems["QDX 6000™"] = ["SG_QDX_6000"]; knovaItems["PVX™"] = ["SG_PVX"]; knovaItems["RPX™ HD Series"] = ["SG_RPX_1_2"]; knovaItems["V Series"] = ["SG_VSERIES_1_2"]; knovaItems["V500™"] = ["SG_VSERIES_1_2"]; knovaItems["V700™"] = ["SG_VSERIES_1_2"]; knovaItems["VSX™ Series"] = ["SG_VSX_Series"]; knovaItems["VSX™ 8000 Series"] = ["SG_VSX_Series"]; knovaItems["VSX™ 8800"] = ["SG_VSX_Series"]; knovaItems["VSX™ 8400"] = ["SG_VSX_Series"]; knovaItems["VSX™ 8000"] = ["SG_VSX_Series"]; knovaItems["VSX™ 7800"] = ["SG_VSX_Series"]; knovaItems["VSX™ 7400"] = ["SG_VSX_Series"]; knovaItems["VSX™ 7000e"] = ["SG_VSX_Series"]; knovaItems["VSX™ 7000s"] = ["SG_VSX_Series"]; knovaItems["VSX™ 7000"] = ["SG_VSX_Series"]; knovaItems["VSX™ 6000"] = ["SG_VSX_Series"]; knovaItems["VSX™ 5000"] = ["SG_VSX_Series"]; knovaItems["VSX™ 3000"] = ["SG_VSX_Series"]; knovaItems["ViaVideo® II"] = ["SG_ViaVideo"]; knovaItems["ViewStation® Series"] = ["SG_ViewStation_Series"]; knovaItems["ViewStation® FX"] = ["SG_ViewStation_Series"]; knovaItems["ViewStation® EX"] = ["SG_ViewStation_Series"]; knovaItems["ViewStation® SP 128"] = ["SG_ViewStation_Series"]; knovaItems["VS4000™"] = ["SG_ViewStation_Series"]; knovaItems["Other ViewStation®"] = ["SG_ViewStation_Series"]; knovaItems["ViewStation® 128/H.323/MP/512"] = ["SG_ViewStation_Series"]; knovaItems["ViewStation H.323"] = ["SG_ViewStation_Series"]; knovaItems["ViewStation MP"] = ["SG_ViewStation_Series"]; knovaItems["ViewStation® SP 384"] = ["SG_ViewStation_Series"]; knovaItems["Other Video"] = ["SG_Z_Other_Video"]; knovaItems["Voice"] = ["SG_B_Audio"]; knovaItems["Business Media Phone"] = ["SG_Business_Media_Phone"]; knovaItems["Polycom® VVX™ 1500"] = ["SG_Polycom_VVX_1500"]; knovaItems["Polycom Communicator"] = ["SG_POLYCOMCOMMUNICATOR_1_2"]; knovaItems["Communicator C100S"] = ["SG_POLYCOMCOMMUNICATOR_1_2"]; knovaItems["Communicator C100"] = ["SG_POLYCOMCOMMUNICATOR_1_2"]; knovaItems["Polycom QSX"] = ["SG_Polycom_QSX"]; knovaItems["SoundPoint"] = ["SG_SoundPoint"]; knovaItems["SoundPoint® Pro SE-220"] = ["SG_SoundPoint"]; knovaItems["SoundPoint® Pro SE-225"] = ["SG_SoundPoint"]; knovaItems["SoundPoint IP"] = ["SG_SoundPoint_IP"]; knovaItems["SoundPoint® IP 300"] = ["SG_SoundPoint_IP"]; knovaItems["SoundPoint® IP 301"] = ["SG_SoundPoint_IP"]; knovaItems["SoundPoint® IP 430"] = ["SG_SoundPoint_IP"]; knovaItems["SoundPoint® IP 500"] = ["SG_SoundPoint_IP"]; knovaItems["SoundPoint® IP 501"] = ["SG_SoundPoint_IP"]; knovaItems["SoundPoint® IP 550"] = ["SG_SoundPoint_IP"]; knovaItems["SoundPoint® IP 600"] = ["SG_SoundPoint_IP"]; knovaItems["SoundPoint® IP 601"] = ["SG_SoundPoint_IP"]; knovaItems["SoundPoint® IP 650"] = ["SG_SoundPoint_IP"]; knovaItems["SoundPoint® IP 330/320"] = ["SG_SoundPoint_IP"]; knovaItems["SoundPoint® IP Attendant Console"] = ["SG_SoundPoint_IP"]; knovaItems["SoundPoint® IP Expansion Module"] = ["SG_SoundPoint_IP"]; knovaItems["SoundStation"] = ["SG_SoundStation"]; knovaItems["SoundStation2™"] = ["SG_SoundStation"]; knovaItems["SoundStation2W™"] = ["SG_SoundStation"]; knovaItems["SoundStation Premier 500 / 500D"] = ["SG_SoundStation"]; knovaItems["SoundStation2™ Avaya 2490"] = ["SG_SoundStation"]; knovaItems["SoundStation2™ Direct Connect for Nortel"] = ["SG_SoundStation"]; knovaItems["SoundStation Premier"] = ["SG_SoundStation"]; knovaItems["Other SoundStation"] = ["SG_SoundStation"]; knovaItems["SoundStation Intelligent Terminal Adapter"] = ["SG_SoundStation"]; knovaItems["SoundStation IP Series"] = ["SG_SoundStation_IP"]; knovaItems["SoundStation® IP 4000"] = ["SG_SoundStation_IP"]; knovaItems["Other SoundStation® IP"] = ["SG_SoundStation_IP"]; knovaItems["SoundStation IP 3000"] = ["SG_SoundStation_IP"]; knovaItems["SoundStation IP 3000 3Com NBX"] = ["SG_SoundStation_IP"]; knovaItems["SoundStation VTX 1000®"] = ["SG_VTX1000_1_2"]; knovaItems["VoiceStation"] = ["SG_VoiceStation"]; knovaItems["Voicestation® 100"] = ["SG_VoiceStation"]; knovaItems["Voicestation® 300"] = ["SG_VoiceStation"]; knovaItems["Voicestation® 500"] = ["SG_VoiceStation"]; knovaItems["Vortex"] = ["SG_Vortex__EF_Series_"]; knovaItems["EF2210 Single Channel Acoustic Echo / Noise Canceller"] = ["SG_Vortex__EF_Series_"]; knovaItems["EF2211 Single Channel Acoustic Echo / Noise Canceller with Phone Add"] = ["SG_Vortex__EF_Series_"]; knovaItems["EF2241 Automatic Mic/Matrix Mixer with Phone Hybrid and Power Amp"] = ["SG_Vortex__EF_Series_"]; knovaItems["EF2280 Automatic Mic / Matrix Mixer with Echo and Noise Cancellation"] = ["SG_Vortex__EF_Series_"]; knovaItems["EF2201 Telephone Interface "] = ["SG_Vortex__EF_Series_"]; knovaItems["Other Vortex"] = ["SG_Vortex__EF_Series_"]; knovaItems["EF1210"] = ["SG_Vortex__EF_Series_"]; knovaItems["EF200 Phone Hybrid"] = ["SG_Vortex__EF_Series_"]; knovaItems["EF400 Single Channel Echo and Noise Canceller "] = ["SG_Vortex__EF_Series_"]; knovaItems["Collaboration & Conferencing Platforms"] = ["SG_C_Bridging___Collaboration"]; knovaItems["RMX 2000™"] = ["SG_RMX2000_1_2"]; knovaItems["RMX 2000™"] = ["SG_RMX2000_1_2"]; knovaItems["MGC™-25"] = ["SG_MGC"]; knovaItems["MGC-50/MGC-100"] = ["SG_MGC"]; knovaItems["MGC™+50 ReadiConvene"] = ["SG_MGC"]; knovaItems["MGC™+100 ReadiConvene"] = ["SG_MGC"]; knovaItems["ReadiVoice"] = ["SG_ReadiSeries"]; knovaItems["WebOffice"] = ["SG_WebOffice "]; knovaItems["Other Bridging"] = ["SG_Z_Other_Bridging"]; knovaItems["Management & Scheduling"] = ["SG_D_Network___Endpoint_Management"]; knovaItems["ReadiManager® SE200"] = ["SG_ReadiSeries"]; knovaItems["PathNavigator™"] = ["SG_PathNavigator"]; knovaItems["Global Management System™"] = ["SG_Global_Management_System__GMS_"]; knovaItems["Polycom Conference Suite"] = ["SG_Polycom_Conference_Suite__PCS_"]; knovaItems["ReadiManager® LX100"] = ["SG_ReadiSeries"]; knovaItems["Other Network"] = ["SG_Z_Other_Network"]; knovaItems["Security - Firewall Traversal"] = ["SG_V2IU_Series"]; knovaItems["V²IU™ 4300T Series"] = ["SG_V2IU_Series"]; knovaItems["V²IU™ 4300T Series"] = ["SG_V2IU_Series"]; knovaItems["V²IU™ 5300-E Series"] = ["SG_V2IU_Series"]; knovaItems["V²IU™ 5300-E Series"] = ["SG_V2IU_Series"]; knovaItems["V²IU™ 5300-S Series"] = ["SG_V2IU_Series"]; knovaItems["V²IU™ 5300-S Series"] = ["SG_V2IU_Series"]; knovaItems["V²IU™ 6400-S Series"] = ["SG_V2IU_Series"]; knovaItems["V²IU™ 6400-S Series"] = ["SG_V2IU_Series"]; knovaItems["Recording & Streaming Solutions"] = ["SG_C_Bridging___Collaboration"]; knovaItems["Polycom® RSS™ 2000"] = ["SG_ReadiSeries"]; knovaItems["Other Recording & Streaming"] = ["SG_Z_Other_Bridging"]; knovaItems["ReadiRecorder"] = ["SG_ReadiSeries"]; // Whenever user searchs in KB, java script has to prevfix the product name with search string, // But for cetain products, prefix string is not as same as product name // in that case, add that product in this array with respective modified string for this product. var productmap=new Array(); productmap =["V²IU™ 4300T Series","V²IU™ 5300-S Series","V²IU™ 5300-E Series","V²IU™ 6400-S Series","EF2210 Single Channel Acoustic Echo / Noise Canceller","EF2211 Single Channel Acoustic Echo / Noise Canceller with Phone Add","EF2241 Automatic Mic/Matrix Mixer with Phone Hybrid and Power Amp","EF2280 Automatic Mic / Matrix Mixer with Echo and Noise Cancellation","EF2201 Telephone Interface","EF200 Phone Hybrid"]; productmap["V²IU™ 4300T Series"]=["V2IU"]; productmap["V²IU™ 5300-S Series"]=["V2IU"]; productmap["V²IU™ 5300-E Series"]=["V2IU"]; productmap["V²IU™ 6400-S Series"]=["V2IU"]; productmap["EF2210 Single Channel Acoustic Echo / Noise Canceller"]=["EF2210"]; productmap["EF2211 Single Channel Acoustic Echo / Noise Canceller with Phone Add"]=["EF2211"]; productmap["EF2241 Automatic Mic/Matrix Mixer with Phone Hybrid and Power Amp"]=["EF2241"]; productmap["EF2280 Automatic Mic / Matrix Mixer with Echo and Noise Cancellation"]=["EF2280"]; productmap["EF2201 Telephone Interface"]=["EF2201"]; productmap["EF200 Phone Hybrid"]=["EF200"]; productmap["SoundStation2™ Direct Connect for Nortel"]=["SoundStation2 Nortel"]; productmap["SoundStation2™ Avaya 2490"]=["SoundStation2 Avaya"]; productmap["SoundStation Premier 500 / 500D"]=["SoundStation Premier 500 500D"]; productmap["SoundStation® IP"]=["SoundStation IP"]; productmap["Vortex"]=[""]; productmap["MGC™+50 ReadiConvene"]=["MGC+50"]; productmap["MGC™+100 ReadiConvene"]=["MGC+100"]; productmap["Polycom® RSS™ 2000"]=["RSS 2000"]; productmap["Other SoundStation"]=["SoundStation"]; productmap["Other SoundStation® IP"]=["SoundStation IP"]; productmap["Other Vortex"]=["Vortex"]; // For certain products, no need to provide FAQ link and option buttons those products should be placed in this array. var faqlinkmap= new Array(); faqlinkmap=["Security - Firewall Traversal","Security – Firewall Traversal","Mobile Responder™", "Mobile Responder™","Mobile","240/260 System","550 System","760 Compact System","760XL Compact System","Concorde 4500™ System","Intel® TeamStation™ System","Interactive FlipChart", "Interactive WhiteBoard","OnWAN 250/350 System","Personal WhiteBoard","Premier Video Communications Solutions", "ProShare® Video System 500","SwiftSite™ Compact System","Venue 2000™ System","Live100™ System","Live200™ & Live200™ NT System", "Live50™ System","LiveDTK™","LiveGateway™ System","LiveLan™ System","LiveScheduler™","SoundStation Intelligent Terminal Adapter", "Other Network","140 LiveManager","210 H.323 Terminal Adapter","Other Bridging","Montage Enterprise Multipoint Conferencing Server", "330 NetConference Multipoint Server","Prism Workgroup Conferencing Server","MGC-50/MGC-100 ","Recording & Streaming Solutions","Recording & Streaming Solutions", "Web Office","Other Recording & Streaming"]; // Removed product from faqmaplink on 3/14/2008 by Mohan. HM Request. Collaboration & Conferencing Platforms // Dispalying modified option values for a product var optstrmap= new Array(); optstrmap=["Other SoundStation® IP","Other Vortex"]; optstrmap["Other SoundStation® IP"]=["SoundStation IP"]; optstrmap["Other Vortex"]=["Vortex"]; /* *This function is deciding whether product has the faq link or not */ function showfaqlink(prodname) { //alert(prodname); var linkflg=true; if(isdefined(prodname)) { for(var i=0; i-1) { document.inquiry2.searchString.value = ''; } text = document.inquiry2.searchString.value; t = text.toUpperCase(); i = t.indexOf(q); if (i < 0) { text = query+" "+ text; //temptext = text //text = text.replace(' ','%20'); document.inquiry2.searchString.value = text; }//end if document.inquiry2.target='_blank'; document.inquiry2.submit(); //} //end function }//end function // When ever user press the ENTER key, following function will be called by form function refineQuerysearchKeyEnter(query,ss) { var prodvalue=''; query=productmapping(query)+""; var prodcategory = knovaValue(base_prodname); //alert(prodcategory); sString = ss; origtext = document.inquiry2.searchString.value; //determine what radio button is checked for (i = 0; i < document.inquiry2.product.length; i++) { if (document.inquiry2.product[i].checked) { if(i==0){ document.inquiry2.product[i].value = prodcategory; prodvalue = prodcategory; } } } // validate the prodvalue if(typeof prodvalue=="undefined") { prodvalue=''; } if(!isdefined(prodvalue)) { prodvalue=''; } //if all chosen, no prepoulate SG if(prodvalue == ''){ q=''; } document.inquiry2.searchMode.value=sString; //if no search string entered, bring user to front page of KB //if (origtext !='') //{ q = query.toUpperCase(); //if string includes Ask A Question, set the search string to empty testtext = 'Ask A Question'; j = testtext.indexOf(origtext); if (j >-1) { document.inquiry2.searchString.value = ''; } text = document.inquiry2.searchString.value; t = text.toUpperCase(); i = t.indexOf(q); if (i < 0) { text = query+" "+ text; //temptext = text //text = text.replace(' ','%20'); document.inquiry2.searchString.value = text; }//end if document.inquiry2.target='_blank'; //} //end function }//end function function refineQuery(query) { origtext = document.inquiry2.searchString.value; //determine what radio button is checked for (i = 0; i < document.inquiry2.product.length; i++) { if (document.inquiry2.product[i].checked) prodvalue = document.inquiry2.product[i].value; } //if all chosen, no prepoulate SG if(prodvalue == ''){ q=''; } //if no search string entered, bring user to front page of KB if (origtext !='') { q = query.toUpperCase(); //if string includes Ask A Question, set the search string to empty testtext = 'Ask A Question'; j = testtext.indexOf(origtext); //alert(j); if (j >-1) { document.inquiry2.searchString.value = ''; } text = document.inquiry2.searchString.value; t = text.toUpperCase(); i = t.indexOf(q); if (i < 0) { text = query +" "+ text; document.inquiry2.searchString.value = text; }//end if } //end if }//end function //used for top level searches to determine which division and product objid function refineProd() { for (var i=0; i < document.inquiry2.division.length; i++) { if (document.inquiry2.division[i].checked) { var d = document.inquiry2.division[i].value; } } if (d == 'audio') { document.inquiry2.prodobj.value = 'obj(42265)' } else if (d == 'video') { document.inquiry2.prodobj.value = 'obj(42266)' } else if (d == 'mgc') { document.inquiry2.prodobj.value = 'obj(42267)' } } function advSearch() { if (document.inquiry2.product.value == ''){ document.inquiry2.searchMode.value='ExpertSearch'; } } function guidedSearch() { if (document.inquiry2.product.value == ''){ document.inquiry2.searchMode.value='guidedSearch'; } } function clearField(field){ if (field.defaultValue==field.value) field.value = ""; } function chooseTarget(form){ var url=location.href; var na_true = url.indexOf(",pw"); if (na_true == -1) { form.target='_blank'; } else { form.target='_self'; } } function removeSpaces(string) { var tstring = ""; string = '' + string; splitstring = string.split(" "); for(i = 0; i < splitstring.length; i++) tstring += splitstring[i]+"+"; return tstring; } function stringreplace(textvalue) { var replacechar=new Array(); replacechar=["™","®"]; for(i = 0; i < replacechar.length; i++) { textvalue = textvalue.replace(/™/g,""); textvalue = textvalue.replace(/®/g,""); textvalue = textvalue.replace(/™/g,""); textvalue = textvalue.replace(/®/g,""); //alert(textvalue); } return textvalue; } function knovareplace(textvalue) { var replacechar=new Array(); replacechar=["™","®"]; //for(i = 0; i < replacechar.length; i++) //{ textvalue = textvalue.replace(/™/g,"™"); textvalue = textvalue.replace(/®/g,"®"); //alert(textvalue); //} return textvalue; } function openfaqpage() { var itemname=stringreplace(rhs_second_nav); var secondvalue=removeSpaces(itemname); var prodcategory =knovaValue(rhs_second_nav); var url="http://knowledgebase.polycom.com/kb/browse.do?WidgetName=BROWSE_PRODUCT&BROWSE_PRODUCT.TaxoName=SG_SupportGoals&NodeType=leaf&NodeName="+secondvalue+"&TaxoName=SG_SupportGoals&BROWSE_PRODUCT.isProductTaxonomy=true&BROWSE_PRODUCT.NodeId="+prodcategory+"&BROWSE_PRODUCT.NodeType=leaf&BROWSE_PRODUCT.thisPageUrl=%2Fproduct%2Fproducts.do&NodeId="+prodcategory+"&id=m1&AppContext=AC_ProductPage"; window.open(url); } function kbradiobuttons(rhssecondnav, prodname) { document.write(' ') ; document.write(''); document.write(''); document.write('
'+getoptionvalue(prodname)+'
'+allcontstr+'
'); } function knovanonfaqsubmit() { document.write(' ') ; document.write(' ') ; document.write(' ') ; document.write(' ') ; document.write(' '+golbl+'» ') ; } function knovanormalsubmit(baseprodname) { document.write(' ') ; document.write(' ') ; document.write(' ') ; document.write(' ') ; document.write(' '+golbl+'» ') ; } // To show product support page country specific heading function writesupportheading() { if(isvaluepresent(tertiarydisplay)) { document.write(tertiarydisplay); }else { document.write(base_prodname); } }